Front Office Engineer

2 weeks ago

Bucharest, Bucureşti, Romania Connect44 Full time 30,000 - 40,000 per year

Strong diagnostic and troubleshooting skills.

Ability to manage and track multiple incidents and faults simultaneously.

Excellent communication skills, both written and verbal.

Ability to lead technical conference calls and coordinate with multiple teams.

Proficiency in using network monitoring and incident management tools.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced, high-pressure environment.

Willingness to work in a 24/7/365 operational environment. Network Monitoring and Troubleshooting:

Monitor and troubleshoot the Fixed Customer network

Perform initial diagnostics and troubleshooting for hardware, software, and network connection

issues.

Identify, analyze, test, and resolve faults and problems within the network.

Incident and Fault Management:

Provide incident, fault, and problem management activities 24/7/365.

Log, manage, and track all faults and problems in the incident management system.

Ensure network element performance monitoring and management.

Provide first-level network element fault restoration.

Handle service faults, problems, and alarms, and provide first-level service restoration.

Correlate alarms with ongoing changes and incidents from other areas.

Service Monitoring and Maintenance:

Monitor service performance and track service problems.

Provide first-level routine maintenance.

Dispatch field personnel for the resolution of faults and problems when necessary.

Control and follow-up on all matters forwarded to third parties (vendors, suppliers, etc.) for fault

resolution.

Incident Handling and Reporting:

Act as incident owner and ensure adherence to network SLA's.

Lead technical conference calls for incidents.

Assign incidents to relevant support teams and partners, and perform callouts when needed.

Report key performance indicators (KPI) and document faults in the incident management

system.

Ensure all tickets are updated with at least four meaningful regular updates.

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