IT Operations Analyst

Job Description
IT Operations Analyst
Join our dynamic team as an IT Operations Analyst, where you'll bridge the gap between Logistics and Manufacturing teams and technology to create innovative solutions.

Working closely with IT project teams and key business stakeholders, you will be instrumental in translating business requirements into actionable projects and modern IT solutions. In this role, you'll not only support the technical operations but also act as a visionary, shaping the future of IT within our organization.

Key Responsibilities:

• Play a key role in designing, building, and deploying IT solutions that meet critical business needs.
• Be a trusted partner, providing maintenance and ensuring seamless support for internal and external customers.
• Immerse yourself in business processes to effectively analyze and define technical and informational requirements.
• Contribute to the localization and deployment of global IT systems while also driving the design of customized local solutions.
• Stay aligned with the latest policies, procedures, and standards to deliver quality, compliant, and tailored IT solutions.
• Tackle challenges with a creative mindset and execute projects efficiently, ensuring alignment with organizational goals and security standards.

What We're Looking For:

• A bachelor's or master's degree in computer sciences, Information Systems, Engineering, or Business Administration
• 3-5 years of experience in IT operations, including incident handling and change management.
• Hands-on experience in troubleshooting hardware, network connectivity issues, and factory peripherals (Onsite Support experience is a plus)
• Strong understanding of system architectures, business processes, and data flows, with the ability to connect them to IT solutions.
• Familiarity with IT Service Management processes (e.g., ITIL, SLA components, CMDB) and ticketing tools like ServiceNow or JIRA,
• Good knowledge of SQL syntax and database administration.
• Experience in multinational companies, ideally in the pharmaceutical or medical device manufacturing industry. Exposure to SCADA, ERP, and MES systems or Logistics IT processes is a plus.
• Additional experience in Industry 4.0, IoT, cloud services (e.g., AWS), integration technologies (API, ETL, message servers), or database technologies (MS SQL Server, etc.) is a big advantage.
• Knowledge of GxP processes and FDA requirements (Computerized System Validation) is a plus.
• Microsoft 365 Suite proficiency (Excel, Outlook, Word)

Required Soft Skills:

• Analytical and creative mindset with strong problem-solving abilities.
• Excellent communicator with the ability to convey technical concepts clearly to non-technical audiences.
• A proactive approach and strong organizational skills to address challenges with a customer-centric focus.
• Team player and collaborator, thriving in an environment of shared success.
• Fluency in Romanian and English B2 is essential.

Work Environment:

• Daily on-site presence in client's location required, especially during the first three months, to foster collaboration and learning. Occasional remote work can be agreed afterwards depending on business needs and current situation.
• Work within standard business hours (7:30 AM – 16:00 PM).
• After Hours Support is required for the role where you will have to perform on-call duty support in rotation with other team members, approximately ~1 week per month.

Job Requirements

Job Requirements

• Knowledge of database technology (MS SQL Server administration/querying, etc) and/or integration technologies (API, ETL, message server)
• Good understanding of Service Management and Change Management (ITIL)
• Additional domain experience would be advantage (Understanding of SCADA class of systems, Industry 4.0, IoT, Industrial/AWS cloud)
• Help Desk experience is asset
• Knowledge in troubleshooting technical issues related with computers, hardware, network/connectivity
• Project coordination skills is a asset
• Willing to participate in on-call support model
• Bachelor's or master's degree, preferably in IT areas, such as Computer Sciences, Information Systems.
• Fluency in English and Romanian

Soft Skills

• Strong ability to address business challenges and opportunities with customer focus;
• Strong analytical thinking capabilities
• Creative approach to problem solving
• Excellent communication skills;
• Good teamwork, flexibility and collaboration.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you need further information, just send us a message at and we'll be happy to assist