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Payment Operations Analyst
3 weeks ago
About company
The company is a leading global fintech company
, founded in 2005, offering a comprehensive solution to businesses around the world to improve revenue and operational efficiency. Our vision is to create
frictionless commerce experiences
for both businesses and consumers, benefiting communities worldwide. We value
integrity, accountability, and honesty
– values reflected in how we work and how we support our customers on their road to success.
Today, our global influence is reflected in our
listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE)
, our
11 global offices
, and
1,100 employees
. The company Israel is our largest site, housing over 20 departments and located in
Herzliya Hills
, just a short drive north of Tel Aviv or a very short walk from the train station.
About the Role
Are you passionate about solving complex problems and want to make a real difference in the world of payments and commerce? The company is looking for a Product Operations – Tier 3 Support Agent to join our dynamic Payment Intelligence team
In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.
What You'll Be Doing:
· Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
· Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
· Collaborate with cross-functional teams to ideate and implement continuous improvements.
· Become a go-to expert on payment products.
· Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
- · Build and nurture relationships with our global payment partners.
What We're Looking For:
· Proven experience in a technical support, analyst, or QA role (Tier 2/3) – preferably in a global or tech-driven company.
· Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.
· Proficiency in SQL – must (you'll be tested).
· Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.
· Excellent interpersonal and communication skills.
· A team player with a sense of urgency and ability to thrive under pressure.
· Fluent English – written and spoken (tested), conversational Hebrew – an advantage.
Advantages:
· Experience collaborating with development teams and understanding technical/business needs.
· Background in the payments industry or fintech.
· Hands-on experience with data analysis and BI tools (e.g., Kibana, Elastic, Qlik) – a plus
Why?
The company is a global leader in the world of unattended and attended commerce, with a mission to simplify payments, EV and retail operations while empowering businesses to grow.
Here's what you can look forward to:
·
A vibrant, inclusive, and fast-growing company with over 400 employees in Israel alone, and 1,200 worldwide.
·
A beautiful, modern office in Herzliya Hills, just steps away from the train station.
·
A collaborative and supportive work environment that encourages personal and professional growth.
We're growing fast – and we're looking for enthusiastic, innovative, and curious individuals to grow with us. If you're ready to take your career to the next level and make a real impact – let's talk
