Payment Operations Analyst- Bucuresti

4 days ago

Bucharest, Bucureşti, Romania CGS (Computer Generated Solutions) Full time 20,000 - 40,000 per year

Responsibilities

Troubleshoot complex product and payment issues and escalate as needed with full documentation.

Monitor and analyze payment and transaction patterns using advanced tools and dashboards.

Collaborate with cross-functional teams to ideate and implement continuous improvements.

Become a go-to expert on payment products.

Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.

Build and nurture relationships with our global payment partners.

Are you passionate about solving complex problems and want to make a real difference in the world of payments and commerce?

We are looking for a Product Operations – Tier 3 Support Agent to join our dynamic Payment Intelligence team

In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.

Qualifications

·      Proven experience in a technical support, analyst, or QA role (Tier 2/3) – preferably in a global or tech-driven company.

·      Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.

·      Proficiency in SQL – must (you'll be tested).

·      Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.

·      Excellent interpersonal and communication skills.

·      A team player with a sense of urgency and ability to thrive under pressure.

Fluent English – written and spoken (tested), conversational Hebrew – an advantage.

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