Last Mile Delivery Operations Professional

About The Role

We are looking for a
Last Mile Delivery Operations Professional
to oversee and enhance the efficiency of our delivery processes from our Bucharest warehouse. This role focuses on managing last-mile delivery operations, ensuring timely execution, and driving customer satisfaction. The successful candidate will work closely with delivery partners, monitor key metrics, and contribute to the overall improvement of logistics operations.

Responsibilities

• Manage last-mile delivery operations from EU warehouses (PL & RO) to CEE (mainly RO&GR), non-EU, DACH customers, ensuring punctual and efficient order fulfillment.
• Constantly look for new partners to ensure the operations capacity is in sufficient level and leverage the negotiation in partner management practices.
• Oversee the performance of third-party logistics (3PL) partners and ensure seamless coordination for timely deliveries.
• Build and maintain relationships with customs and delivery partners to ensure smooth operations and compliance.
• Track key metrics like delivery times, returns, and backlogs, addressing any operational issues proactively.
• Conduct regular reviews and visits with delivery partners to improve performance and streamline allocation.
• Identify and implement industry best practices by analyzing market needs and competitor activities.
• Provide ongoing operational insights and reports to leadership, highlighting progress and challenges.

Expected Qualifications

• Extensive experience in the last-mile delivery sector within CEE especially in Romania and with 3PL logistics.
• Familiarity with customs processes and delivery operations.
• Strong knowledge of Google Sheets and Excel.
• Excellent organizational and communication skills.
• Fluency in English and Romanian.
• Having e-commerce acumen is a nice to have

What We Offer

• Hybrid working model with flexibility:
  a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Customisable FlexBenefits budget
  : Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
• Well-being support:
  Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
• Personalised training allowance and learning opportunities:
  Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one
  : Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team
  : Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best
  : Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks
  : Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our careers page, LinkedIn, and YouTube channel to learn more about #LifeatTrendyol and how we work.