Client Support Specialist with German

2 days ago

Bucharest Metropolitan Area, Romania Cognizant Full time 15,000 - 30,000 per year

Role Description

  • Primary point of contact for users experiencing technical issues with the suite of products that we offer
  • Provide essential technical assistance, troubleshooting and guidance in the specific language you support to ensure our global users can effectively utilize our services
  • This role requires a strong blend of technical expertise, exceptional communication skills in the specific language, both written and spoken, and a passion for customer service
  • Your ability to empathize with users, explain technical concepts clearly, and deliver timely solutions will be crucial to your success in this role.

Responsibilities

  • Provide high-quality technical support to our users via various channels (mostly chat, but also email and outbound calls) in the specified language you support.
  • Diagnose, troubleshoot, and resolve a wide range of technical issues related to our applications, including setup, configuration, functionality, and integration.
  • Guide users through step-by-step solutions, ensuring they understand the resolution and can prevent future occurrences.
  • Document support interactions and solutions accurately and efficiently in our knowledge base.
  • Collaborate with other support teams and escalate complex issues to specialized teams when necessary.
  • Stay up-to-date with the latest features, updates, and best practices.
  • Maintain a high level of customer satisfaction by demonstrating empathy, patience, and professionalism in all interactions.

Qualifications

  • Excellent written communication skills – English (at least B2) & German(C1)
  • Proven experience in a technical support role or equivalent customer-facing technical experience.
  • Strong understanding of basic computer hardware, software, and networking concepts.
  • Excellent problem-solving and analytical skills with a logical and methodical approach.
  • Exceptional communication, interpersonal, and active listening skills.
  • Ability to explain technical information clearly and concisely to both technical and non-technical users.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficiency in using web-based applications and navigating online resources.

Cognizant Romania Employee Benefits

  • Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
  • Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
  • Trainings, workshops, and certifications, unlimited Udemy subscription and more
  • Private medical package
  • Meal tickets
  • Referral bonuses
  • Life insurance
  • Banking services
  • Bookster
  • EAP program

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