Service Delivery Manager SCUT Entity

3 days ago

Bucharest, Bucureşti, Romania Orange Full time €90,000 - €120,000 per year

SCUT is an independent entity, Orange Romania being its main shareholder, as part of its strategy to strengthen digital resilience at a national level. The company provides a unified protection service, which offers a complete and modular vision of customer infrastructures, multiple layers of protection and a coordinated response to incidents.

SCUT is supported by an elite team with over 20 years of experience in the field of cybersecurity, but also by the global expertise of Orange Cyberdefense, SCUT's strategic partner. Thus, the entity benefits from the know-how and resources of a group active in over 160 countries, with 18 Security Operations Centers (SOC) and over 250 researchers and analysts.

What We're Looking For
We are looking for a colleague with a solid understanding of cybersecurity operations, service delivery, and customer success in order to own the end-to-end delivery of cybersecurity services for a portfolio of key enterprise clients.

What You'll Be Doing

  • Own the end-to-end delivery of cybersecurity services for a portfolio of key enterprise clients;
  • Ensure timely, high-quality execution of services such as MDR, Penetration Testing, Vulnerability Management, Incident Response, and compliance support (e.g., NIS2);
  • Serve as the primary point of contact for clients regarding service performance, escalations, and continuous improvement;
  • Track and manage SLAs, KPIs, service level agreements, and contractual obligations;
  • Coordinate internally with technical teams, architects, SOC analysts, and project managers to ensure seamless operations;
  • Prepare and lead monthly/quarterly service review meetings;
  • Drive service improvements and innovation adoption across customer environments;
  • Maintain strong alignment with business goals and cybersecurity risk mitigation strategies.
  • Drive customer NPS, renewal, cross-sell and upsell opportunities in cooperation with sales teams

What You Need To Know/have

  • Minimum 5 years in IT service management, cybersecurity operations, or a similar customer-facing role;
  • Experience managing cybersecurity services delivery across a wide range of offerings;
  • Familiarity with SOC operations, EDR/MDR platforms, SIEM technologies, and security incident lifecycle;
  • Understanding of common cybersecurity frameworks (e.g., NIST, ISO 27001, MITRE ATT&CK, NIS2);
  • Strong grasp of service management processes (e.g., ITIL, ticketing systems, SLA handling, service reporting);
  • Strong interpersonal and client management skills;
  • Strong leadership and coordination skills;
  • Fluent in English (written and spoken), French is a plus;
  • Certifications such as ITIL, PMP, CISSP, CISM, or ISO 27001 Lead Implementer are highly valued.

  • Cyber Security Product Manager SCUT Entity

    3 days ago

    Bucharest, Bucureşti, Romania Orange Full time 120,000 - 180,000 per year

    SCUT is an independent entity, Orange Romania being its main shareholder, as part of its strategy to strengthen digital resilience at a national level. The company provides a unified protection service, which offers a complete and modular vision of customer infrastructures, multiple layers of protection and a coordinated response to incidents.SCUT is...

  • Service Delivery Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Worldline Full time €104,000 - €130,878 per year

    Job DescriptionService Delivery ManagerBucharestThis is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses...

  • Delivery Manager

    7 days ago

    Bucharest, Bucureşti, Romania Hays Full time 40,000 - 60,000 per year

    We're looking for an experiencedDelivery Managerwith deep expertise in vendor management to lead the execution of our client project. This pivotal role ensures seamless collaboration between external vendors and internal teams, driving timely delivery, quality outcomes, and alignment with strategic and compliance objectives.Key ResponsibilitiesServe as the...

  • Delivery Manager

    5 days ago

    Bucharest, Bucureşti, Romania Publicis Sapient Full time 60,000 - 80,000 per year

    Job DescriptionTremend is looking for a Delivery Manager to join our team of bright thinkers and doers. You'll use your problem-solving creativity to figure out our client's most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas,...

  • Junior Audit Analyst with German|Regional Audit Delivery Center

    7 days ago

    Bucharest, Bucureşti, Romania Deloitte Full time €30,000 - €50,000 per year

    Description & RequirementsWho we are looking forThis role provides an exciting opportunity to work in an International organization in our Audit Delivery Center. You will be working as part of a team working on distinct activities that form part of the end-to-end audit process and will be supported by experienced and highly skilled practitioners.Final year...

  • Lead Delivery Manager

    1 week ago

    Bucharest, Bucureşti, Romania Steer73 Full time €40,000 - €80,000 per year

    Lead Delivery ManagerDepartment: OperationsEmployment Type: Full TimeLocation: Remote, Romania, BucharestDescription The RoleWe are looking for a Lead Delivery Manager (aligned to SFIA - Level 5) to join our growing team and lead the successful delivery of key client projects.This is a hands-on role that requires a pro-active, organised, and collaborative...

  • Customer Service Manager

    3 days ago

    Bucharest, Bucureşti, Romania 5430 Diversey Romania SRL Full time 40,000 - 60,000 per year

    Diversey - Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational...

  • General Manager

    1 week ago

    Bucharest, Bucureşti, Romania MGE Group Full time 150,000 - 450,000 per year

    MGE Group serves international Financial Institutions, providing comprehensive assistance rangingfrom establishing licensed entities to ensuring regulatory compliance. Additionally, we activelyengage in mergers and acquisitions & capital raising within the investment sector. With operations inHong Kong, EU, Kenya, Canada, Portugal, and India, our journey...

  • IT Service Delivery Lead(SAP and Enterprise Systems)

    16 hours ago

    Bucharest, Bucureşti, Romania UiPath Full time 90,000 - 120,000 per year

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • RPA Project Manager – UiPath Enterprise Automation Delivery

    7 days ago

    Bucharest, Bucureşti, Romania Flow Automation Full time €40,000 - €80,000 per year

    Contract-based role via Flow Automations, supporting UiPath – RemoteFlow Automations, a strategic partner of UiPath, is hiring aProject Managerto coordinate and deliver enterprise automation initiatives for some of the largest organizations in EMEA.At UiPath — the world's leading automation company and Romania's top tech success story — you will ensure...