Service Delivery Manager

Job Description
Service Delivery Manager

Bucharest

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
Join our Financial Services division as a Service Delivery Manager within our Debit Issuing tribe.

You will work with our DevOps squads and the infrastructure teams to ensure the quality of service.

You'll play a crucial role in driving payment processing initiatives, ensuring seamless delivery of innovative debit issuing products that power millions of transactions.

Day-to-Day Responsibilities

• Maintain platform consistency, define standards & consistent approach for new projects
• Coordinate some of the platform & technical evolution projects as per internal strategy, regulation, security standard, and business continuity requirements
• Ensure SLA to our customers, define & set-up SLA collection tooling
• Support E2E incident & problem resolutions
• Participate to change management process improvements, evolutions and automation. Manage some of the related projects.
• Coordinating across cross-functional teams to deliver value efficiently
• Monitoring service performance and implementing improvements
• Facilitating communication and troubleshooting between teams and clients

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Over 3 years experience as a Project Manager, Product Owner or Service Delivery Manager
• Technical educational background would be a plus
• Service delivery management and project coordination experience si a must
• Strong communication, presentation, and facilitation abilities
• ITIL framework experience
• SLA, OKR and KPI management, reporting, and continuous improvement
• Broad technical skills : Application development, Production support, System, Network, Security
• Fluent in English is a must

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.