Order & Delivery Officer-2

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Overview
Within the department responsible for vehicle deliveries, your role is crucial to ensuring the quality of services provided to our clients and their satisfaction. In constant interaction with other departments, suppliers, and clients, you report to the Delivery Supervisor.

• Issuing vehicle and accessory orders, forwarding them to suppliers, managing delivery timelines/delays, and confirming orders to clients
• Planning deliveries in collaboration with suppliers and clients
• Organizing the registration procedure in collaboration with our suppliers, local and international partners

Order & Delivery Monitoring And Management
Place the vehicle order and ensure its proper execution

Send order confirmations to customers

Monitor delivery timelines and proactively inform customers

Organize the invoicing of PI (Proforma Invoices or similar)

Organize the registration and delivery process

Manage administrative procedures related to registration (plate transfer, special plates, holder, external insurance, etc.)

Assign subcontractors (anti-theft devices, winter tires, transport, accessories, etc.) and verify proper execution of tasks

Manage the service's operations, its interaction with other company departments, productivity, and quality delivered

Ensure continuous monitoring is carried out

Contribute to process improvement and communication with customers

Ensure follow-up of satisfaction surveys in collaboration with the EasyDriving department and/or Supplier Relationship Manager

Actively participate in project implementation

Monitor changes to orders

Actively participate in department meetings

Identify opportunities for process improvements to enhance the efficiency of the quoting process.

Stay informed about industry trends and competitor offerings to improve quote competitiveness.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Previous experience in customer service or similar roles, preferably in the automotive or leasing industry.
• Strong analytical skills with attention to detail, be at ease working with numbers.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with pricing software or CRM systems.
• Ability to work in a fast-paced environment and manage multiple requests simultaneously (prioritization, ability to work under pressure and handle stress)

Preferred Skills

• Knowledge of car leasing terms and regulatory standards.
• Experience with market research and data analysis tools.
• Strong problem-solving skills and a customer-oriented mindset.
• Good knowledge of car industry/passion for cars is a plus.

Work Environment

• This position requires working in a hybrid office-home setting
• Flexibility in hours may be needed to accommodate customer requests and deadlines.

Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.