Order & Delivery Officer (Eng)

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Overview:

Within the department responsible for vehicle deliveries, your role is crucial to ensuring the quality of services provided to our clients and their satisfaction. In constant interaction with other departments, suppliers, and clients, you report to the Delivery Supervisor.

• Issuing vehicle and accessory orders, forwarding them to suppliers, managing delivery timelines/delays, and confirming orders to clients
• Planning deliveries in collaboration with suppliers and clients
• Organizing the registration procedure in collaboration with our suppliers, local and international partners

Responsibilities:

• Place the vehicle order and ensure its proper execution
• Send order confirmations to customers
• Monitor delivery timelines and proactively inform customers
• Organize the invoicing of PI (Proforma Invoices or similar)
• Organize the registration and delivery process
• Manage administrative procedures related to registration (plate transfer, special plates, holder, external insurance, etc.)
• Assign subcontractors (anti-theft devices, winter tires, transport, accessories, etc.) and verify proper execution of tasks
• Manage the service's operations, its interaction with other company departments, productivity, and quality delivered
• Ensure continuous monitoring is carried out
• Contribute to process improvement and communication with customers
• Ensure follow-up of satisfaction surveys in collaboration with the EasyDriving department and/or Supplier Relationship Manager
• Actively participate in project implementation
• Monitor changes to orders
• Actively participate in department meetings
• Identify opportunities for process improvements to enhance the efficiency of the quoting process.
• Stay informed about industry trends and competitor offerings to improve quote competitiveness.

Requirements :

• Bachelor's degree in Business Administration, Finance, or related field.
• English (fluent, verbally and written)
• Previous experience in customer service or similar roles, preferably in the automotive or leasing industry.
• Strong analytical skills with attention to detail, be at ease working with numbers.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with pricing software or CRM systems.
• Ability to work in a fast-paced environment and manage multiple requests simultaneously (prioritization, ability to work under pressure and handle stress)
• Knowledge of car leasing terms and regulatory standards.
• Experience with market research and data analysis tools.
• Strong problem-solving skills and a customer-oriented mindset.
• Good knowledge of car industry/passion for cars is a plus.

Benefits :

As a member of our team, you will benefit from:

• 25 days of annual leave;
• 1 sick day/year;
• 1 day off for your birthday;
• Family Private healthcare subscription at Sanador/Regina Maria ;
• Monthly budget in Benefit Platform;
• Holiday gifts for Easter, Christmas through Benefits Platform;
• Loyalty bonus at 3 and 5 years seniority in company;
• Special events bonus (marriage, child birth, other);
• Opportunities and trainings for ongoing professional growth and career advancement;
• Hybrid work setup - 3 days/week in the office (Timpuri noi metro station).
• Discounts for dental care from Edent clinic
• Massage in the office on Tuesday and Wednesday.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.