Sales Support Specialist

2 weeks ago

Bucharest, Bucureşti, Romania PayU GPO Full time €25,000 - €40,000 per year

PURPOSE OF THIS ROLE

PayU is seeking a Sales Support Representative for our RO commercial team. In this role, you will play a crucial role in assisting customers throughout the sales and Go Live phases. Your responsibilities will include managing the onboarding process, document management, relationship coordination, and post-Go Live support. This is a permanent position that offers an exciting opportunity for individuals looking to build a long-term and rewarding career in sales.

RESPONSIBILITIES AND KEY ACTIVITIES

What you'll be doing:

Working alongside our Sales team, you will have the opportunity to gain insight into the complete sales journey, collaborate with various teams, and gain solid expertise in our industry. This opportunity will offer an exciting mixture of responsibilities and is ideal for passionate about sales online payments.

  • Help the sales team with different merchant applications in terms of documentations & solving different operational coming from the internal departments (ops), including support in AML&KYC verifications
  • Check daily the list of sales leads, delegating leads to the sales department.
  • Work with marketing and internal SDR to provide support for sales team for the leads in focus.
  • Identify merchant's needs, applying for PayU products to a dedicated e-mail address, and provides support to convert inquiries into sales.
  • Manage administrative documents & set-up for merchants for different campaigns with the partners to make sure that merchant files are up to date.
  • Manage operational aspects in relation to the acquirers which have an impact in key merchants.
  • Manage and aid with any other operational problem related to merchants by staying in touch with Sales, Risk, Ops, Finance and legal department.
  • Ensure data on Salesforce is correct and up to date.
  • Stay up to date on market trends and issues affecting the payments industry by staying up to date on global payment news along with new companies that may need payment processing.
  • Take part in marketing activities in order to increase PayU's visibility in current and expanding markets.

QUALIFICATIONS AND EXPERIENCE

Experience in sales environment

Proactive, team player

Project Management skills

Excel Skills

Fluency in English

Data management understanding

Attention to details, meticulous

Excellent communication skills

Salesforce knowledge, Ops & finance previous experience are considered a plus

BEHAVIOURAL COMPETENCIES

  • Willingness to take action to address needs without being requested to do so.
  • Acknowledging diverse opinions, addressing relevant concerns, minimizing conflict, promoting harmony.
  • Ability to identify and set priorities, plan and effectively allocate appropriate resources.
  • Ability to work well under pressure
  • Ability to work with multicultural teams

WHAT WE OFER

  • Truly International Environment with almost 40 different cultures.
  • Free subscription to an Internal eLearning platform with courses from Udemy, Coursera, and many others.
  • Flexible program and hybrid way of working.
  • An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
  • Wellbeing programs driven by our Local and Global HR teams.
  • A positive, get-things-done workplace.
  • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
  • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
  • A democratic work environment where you can drive your outcomes.

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