Call Center Travel Agent – English

2 weeks ago

Bucharest Metropolitan Area, Romania IGT Solutions Full time 15,000 - 30,000 per year

English -Speaking Customer Experience Specialist

Our Identity:

At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

  • Provide outstanding customer service via email and phone interactions.
  • Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
  • Communicating with customers through various channels in English
  • Responding promptly to customer inquiries
  • Maintaining a positive, empathic and professional attitude towards customers at all times
  • Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:

  • Proficient writing and speaking skills in English (C1 level) are essential
  • Prior experience in an international airline environment/operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment.

Perks and Benefits:

  • Competitive salary package, reflecting your expertise and contributions.
  • Meal tickets
  • Private medical subscription
  • Reimbursement for public transportation subscription
  • "Bring a friend" Referral Program – Consistent rewards for recommendation
  • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
  • Permanent contract with the potential for advancement, providing stability and security.
  • Full payed training provided by the company
  • Exciting career growth opportunities within a globally renowned organization.
  • Engaging projects with leading global brands, offering diverse and rewarding experiences.
  • Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment:

  • Dynamic, young and divers environment
  • Full equipment provided by company
  • All modern equipped kitchen and lunch area – including latest coffee/tea machines
  • Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

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