DOC Support Generalist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity:

The DOC Support Generalist is responsible for providing tactical support for Commercial Sales. The primary goal is to support Iron Mountain Internal Customers by completing opportunity-related tactical and administrative activities during the opportunity lifecycle or relationship management cycle, which helps to enable the opportunity to revenue. This position is designed to reduce the amount of sales-related administrative activities performed by sales teams, allowing them to spend more time on selling. This role is foundational, requiring meticulous adherence to standard operating procedures and a strong focus on data accuracy and system proficiency.

Responsibilities:

Opportunity and Request Management:

• Responsible for the day-to-day coordination of requests from or related to employees in DOC Support

• Act as a support to Iron Mountain Internal Customers by completing opportunity-related tactical and administrative activities.

• Answer and direct inquiries for information to appropriate teams when assignment to DOC Support is not warranted.

• Shared responsibility to triage, monitor, and route from team request queues.

Data, Research & Reporting:

• Research and pull various reports and documents, including but not limited to contracts, price schedules, inventory reports, contact information, invoices, spending, and the scope of the relationship, from internal systems.

• Create simple Pricing Models, Pricing Quotes, and other tactical reporting as needed.

• Complete basic Due Diligence, Quality Assurance, Information Security Questionnaires, and other Request for Information documents.

• Import, consolidate, format, and analyze customer and sales data from multiple systems.

Communication & Reporting:

• Keep Iron Mountain Internal Customers in the loop by maintaining and providing regular updates on open opportunities.

• Report and track metrics, monitoring SLAs, progress, and providing periodic status reports to relevant parties.

• Respond to requests for research on potential customers/customers from sales reps, utilizing both internal and external resources such as , SKP, BI, LexisNexis, SecureBase, LinkedIn, and others.

• Effectively interact with Sales, Account Management, Commercial, and country teams to whom support will be provided.

Process Improvement & Compliance:

• Will work within defined processes, procedures, and SLAs while providing support to Iron Mountain Internal Customers and sales representatives.

• Must be able to recognize and identify process breakdowns or situations that are not the norm and escalate those accordingly, demonstrating a solid understanding of standard workflows.

• Offer solutions and suggestions for process and product improvement to management, contributing to continuous improvement.

• Follow up and interface with internal departments requesting information and providing updates to the sales team.

• Other duties/projects as assigned.

Qualifications:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication 

• Education/Experience: A University Degree (business, economics) in a related field is preferred. Minimum of 1 year of progressive experience in sales support functions or global deal operations.

• Exceptional Organizational Skills: Including prioritization, scheduling, time management, responsiveness, and a sense of urgency in order to manage multiple concurrent SLAs.

• Exceptional Attention to Detail: Must have exceptional attention to detail and provide complete and accurate documents during the entire life cycle of the opportunity.

• Problem-Solving: Must possess good analytical skills. Ability to recognize and identify situations that are not the norm and escalate those accordingly.

• Adaptability: Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily

• Communication & Collaboration: Professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners.

• Technical Understanding & System Proficiency: Ability to quickly learn new systems and software. Proficiency with Google Suite, Microsoft Word, and a strong understanding of Microsoft Excel and pricing tools. Preferred experience in Commitment to mastering Iron Mountain's core internal systems.

• Clear Advancement Pathways: Demonstrated mastery of tactical support tasks and proficiency in data handling will directly prepare for progression to a Specialist role.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.