DOC Support Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity:
The DOC Specialist is primarily responsible for supporting Iron Mountain's commercial teams. A key aspect of this role is providing support to Iron Mountain Internal Customers during the various stages of an Opportunity Life cycle. The core function involves completing complex support needed on non-sales activities that are required to help enable the opportunity to revenue. This role is pivotal in converting complex data into actionable recommendations and contributing to process improvement

Responsibilities:
Complex Document Creation & Review:

• Create complex Pricing Models, complex Pricing Quotes/Price Schedules and other documents as needed.
• Create/Review opportunity documents for completeness and accuracy to ensure a complete Contract Package.
• Submit Contract Package for execution via E-Signature platform.
• Manage opportunity progression on complex deals and/or in-country opportunities.

Data Analysis & Reporting & Communication:

• Create various custom/complex reports and/or presentations as needed.
• Analyze data and provide feedback when related to opportunities.
• Import, consolidate, format, and analyze customer and sales data from multiple systems into Microsoft, Google Workspace, and other programs/systems.
• Responsible for reporting and tracking metrics such as monitoring SLAs, monitoring progress, and providing periodic status reports to relevant parties.
• Provide regular updates on deal and price performance, converting data into actionable recommendations and identifying emerging trends and opportunities.
• Keep Iron Mountain Internal Customers in the loop by maintaining and providing regular updates on open opportunities.
• Effectively interact with Sales, Account Management, Commercial, and country teams at all levels to whom support will be provided.

Information & Compliance Support:

• Complete complex Due Diligence, Quality Assurance, Information Security Questionnaires, and other Requests for Information documents.
• Act as a trusted Global partner to Iron Mountain Internal Customers to ensure that in-country internal policies and processes supporting the opportunity-to-revenue process are carried out in accordance with current Iron Mountain procedures.

Team Collaboration & Process Improvement:

• Assist in training new team members to ensure a good understanding of team roles, responsibilities, and goals, formalizing the mentorship role for Generalists.
• Identify opportunities to improve the sales process, identify bottlenecks, resolve inconsistencies, and improve efficiency and effectiveness, proactively proposing and leading small-scale process improvements within their domain.
• Other duties/projects as assigned.

Qualifications:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication
• Education/Experience: A University Degree (business, economics) in a related field is preferred. Minimum of 2-3 years of progressive experience in sales support functions or global deal operations.
• Attention to Detail: Must have exceptional attention to detail and provide complete and accurate documents during the entire life cycle of the opportunity.
• Business Acumen & Translation: Ability to recognize and identify process breakdowns or situations that are not the norm and have the ability to provide insights, feedback, and solutions.
• Communication & Collaboration: Professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners.
• Adaptability: Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily.
• Must demonstrate excellent teamwork, motivational, interpersonal, and customer service skills.
• Exceptional Organizational Skills: including prioritization, scheduling, time management, responsiveness, and a sense of urgency in order to manage multiple concurrent SLAs.
• Ability to multitask, quickly switch your focus or your demands to manage multiple concurrent SLA's.
• Strong analytical skills to translate raw data into actionable insights.
• Technical Understanding & System Proficiency: Ability to quickly learn new systems and software. Proficiency with Google Suite, Microsoft Word, and a strong understanding of Microsoft Excel and pricing tools. Preferred experience in Commitment to mastering Iron Mountain's core internal systems.
• Clear Advancement Pathways: Demonstrated mastery of support tasks and proficiency in data handling will directly prepare for progression to an Expert role.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0091227