customer service assistant

2 weeks ago

Bucharest, Bucureşti, Romania Bonduelle Full time €25,000 - €30,000 per year

Bonduelle intends to inspire the transition toward a plant-based diet to contribute to people's well-being and planet health. Alongside its farming partners, the group innovates to offer healthy, high-quality products while preserving the environment. A French family-owned company founded in 1853, Bonduelle markets its products in nearly 100 countries through six strong brands: Bonduelle, Cassegrain, Globus, Del Monte, Ready Pac Foods and Arctic Gardens. Today, Bonduelle has 14,600 employees and generates sales of €2,371 million (financial year

The brand represents strong positive values for the consumers among which high quality and innovative approach are the most appreciated ones.

Scope:

  • South-East Europe zone
  • Bucharest office
  • Sales support
  • Ambient and Frozen categories
  • Retail&Food Service trade

Tasks:
Sales responsibilities:

  • Manages contacts and relation with factories and clients
  • Client service tasks: orders processing, communication between factories and importers in terms of order preparation, confirmation of orders, loadings, organization of loading and necessary documents provided if needed;.
  • Collaborate with other departments in order to provide the clients different types of documents: certificates, licenses, sanitary analyses
  • Prepares and sends to sales representatives the documents required for their work concerning the sales of products and payments.
  • Support Marketing and Sales departments in order to import the samples.
  • Makes the statistics of consumption of samples.
  • Prepares the outputs (informations) about sales
  • Checks and follows previsions / sales
  • Relation with sales department: sales report, product sales report, other demands of sales department.

Administration responsibilities:

  • Providing administrative support for all company departments;
  • Maintaining and developing relationships with service providers updating information to them;
  • Organize business travels and hotel bookings
  • Welcome the incoming guests, clients and manage the protocol activities.
  • Managing all the company suppliers for the well functioning of the office;
  • The position is reporting to the Head of Customer Service Department

Requirements:

  • Previous experience in a similar position
  • Strong customer and service orientation
  • University degree
  • 1-2 years experience, preferably in customer service department
  • Accountable, precise, quick and pragmatic way of working
  • Proactive, open-minded, self motivated personality
  • Responsible, creative, results oriented and solution seeking person
  • Solid written and verbal communication skills
  • Project management, planning and prioritizing
  • Ability to work in an independent manner
  • Advanced computer skills: MS Office (excel, word, ppt), Google documents
  • Advanced knowledge of English

What we offer:

  • Dynamic and exciting job for the world market leader
  • Responsible role with great amount of job scope variety
  • Inspiring and creative international work environment
  • Autonomy in assigned tasks

Benefits:

  • competitive salary
  • life & health insurance
  • laptop and phone
  • compensation of public transport

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