Customer Service

16 hours ago

Bucharest, Bucureşti, Romania Smartedge Solutions Full time 48,000 - 72,000 per year

Responsibilities:

  • Respond to customer queries via phone, email, or chat in a timely manner.
  • Provide accurate information about products and services.
  • Resolve complaints efficiently and escalate complex cases when necessary.
  • Maintain customer records and update systems with interactions.
  • Collaborate with internal teams to improve customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with patience and empathy.
  • Proficiency in MS Office and basic computer skills.
  • Prior customer service experience is a plus.

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