Customer Service Representative – Travel Support

6 days ago

Bucharest, Bucureşti, Romania Quintessentially Full time 20,000 - 25,000 per year

Quintessentially Romania is currently looking for a full-time Customer Service Representative for our office in Bucharest, who will be required to provide a high-end service to all clients.

Key Duties


•  Providing excellent customer service to Members over the phone and in person


•  Assist Members (clients) in day-to-day life needs (lifestyle or business-related) – Travel, Restaurants, Events, Education, Real Estate, Wine, Art, Personal Shopping, Health, Entertainment, etc.


• Conducting research and putting together proposals


• Maintaining accurate log of Member data in CRM


• Representing Quintessentially at networking events


• Meeting individual and team KPIs

Key Skills & Attributes


• Passionate about customer service


• Background in hospitality, customer service, personal assistance, luxury travel and leisure is a plus


• Excellent written and oral communication


• Fluent in Romanian and English.


• Polite and professional conduct, excellent interpersonal skills


• A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems


• Mature approach, dedicated, and committed with a strong drive


• Independent


• The ability to manage time exceptionally, excellent organizational skills

Compensation and Benefits


• A competitive salary commensurate with experience, complemented by performance-based bonuses.


• Travel opportunities.


• Continuous training and professional development opportunities.

Hours of Work

Standard terms will include working 45 hours per week, 5 days out of 7, on a flexible shift pattern.

Location


• 38 Lascar Catargiu, Bucharest, Romania.

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