Business Intelligence Senior Analyst

Overview: Business Intelligence Senior Analyst will be responsible for extracting, analysing, and reporting on data related to Colleague Services operations to support the delivery of automation activities. This role involves identifying important service metrics and providing insights/dashboard to improve service performance either through service efficiencies or system automation. The Business Intelligence Senior Analyst will work closely with partners to ensure accurate and timely capture of key data points.

Key Accountabilities:
Extract data for measuring Key Service Metrics and relevant indicators/reports and develop dashboards for daily, weekly, and monthly performance reporting.

Collaborate with business teams and customers to develop or modify definitions of measures and ensure performance is being tracked accordingly.

Identify and report bugs or limitations in business tools limiting the ability to improve automation and/or shift-left activities.

Monitor metrics and identify areas for improvement in service levels and fulfil ad-hoc data requests and provide important insights.

Crucial Business Metrics Supervised: Service level agreement (SLA) compliance

Crucial Skills
:

4-5 years of experience in data extraction, analysis, and reporting.

Proficiency in reporting tools such as Power BI.

Strong analytical and problem-solving skills.

Superb communication and presentation skills.

Ability to prioritize multiple reporting tasks and meet targets.

Education and Professional Skills:

Bachelor's degree or equivalent experience in a related field.

Professional certifications in business intelligence.

Proficiency in SQL, Excel, and other data analysis tools, solid attention to detail and the ability to interpret sophisticated data sets.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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