IT Support

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

Inviting applications for the role of I
T Support – Process Associate - French – Remote Iasi

I
n this role, we are looking for a colleague with a good level of French (C1) and English (B2) and a passion for finding a solution for customers' tech problems.

Responsibilities:

• Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader;

• Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed

• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date

• Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required

• Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following:

Monday to Friday split in 3 shifts covering from 8:00 to 20:00 EET

Qualifications we seek in you

Minimum Qualifications / Skills

 Very good knowledge of French (min C1) and English Language (min. B2).

 Basic understanding computer systems, mobile devices and other tech products

 Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)

 Analytical thinking and self-starter.

 Good interaction skills

 Collaborative approach

What do we offer?

• Fully remote working model
• Your first professional experience
• Access to certificated courses
• Multinational environment
• Support and learning experience for freshers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.