Back Office Specialist with German

2 weeks ago

Bucharest, Bucureşti, Romania Coface Romania Full time €40,000 - €60,000 per year

Full-time

Department: Operations - 017

Contract type (job boards): Permanent contract

Company Description

Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.

We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

Job Description

Operational activities

The activities of the FACTORING team member are various and may include:

  • Processing the different types of requests received from the clients per E-mail or directly in our Ticketing Tool;
  • Maintaining the Master data of the debtors/clients (bank accounts changes, creation of new contracts, inactivation of clients/ contracts, insolvency, first disbursements etc.);
  • Permanent support for the local departments regarding the limits (daily checks on new limits, limit checks for new clients, synchronizations, SIRON & No Match process, etc.);
  • Regular meetings with the local teams (served countries) to present the volumes, special cases and overall performance;
  • Participates in the creation / update of FACTORING Standard Operating Procedures used by the SSC operational teams;
  • Participates in trainings and transition processes when required;
  • Offers continuous support and back-up to team members for processes and tools utilized;
  • Any other activities required by the business need of the country served;

Process and Control

  • Identify and implement process changes that generate workflow efficiencies and productivity gains
  • Ensure that all required information is captured in group or local tools as appropriate

Risk and compliance

  • Adhere to compliance standards set by Coface and external regulators
  • Adhere to and comply with IT security policies at all times

Career perspective

  • Potential career opportunities within the company

Skills:

  • Sense of initiative and excellent time- and self-management

  • Adaptability for transformation

  • Flexible way of working and willingness to operate within a team

  • Professional relationship with clients
  • Service- and solution oriented
  • Good oral and written expression and comprehension in all required languages
  • Fast Knowledge Transfer and Steep Learning curve
  • Knowledge of Factoring processes is a plus

Experience:

  • Graduated or first practical experiences on the job in a comparable role
  • Experience in Credit Insurance industry or financial services preferred
  • Experience in an international environment and/ or Shared Service Center preferred

Languages:

  • Fluent in English
  • Professional in German (CEFR – Level B2-C1)

IT:

  • Computer and internet affinity, good technical understanding
  • Ease regarding the work with varying software, applications and systems different from product to product
  • Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

  • Bachelor's Degree in Business, Accounting or other relevant field
Additional Information

What's in it for you:

  • The company will provide continuous support and guidance throughout your work;
  • Hybrid work model;
  • Benefit, including meal and gift tickets, medical subscription, short Friday, Bookster, etc.

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