Junior Back-office Customer Service Agent with German

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

Job role

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Agent for Back Office activities with German language skills. The primary responsibility of this role is to handle Master Data changes in the system (e.g. system address changes) in a timely and accurate manner, ensuring the highest level of customer satisfaction

What will you do  

· Data Entry: Accurately inputting information into the system according to established guidelines and standards.

· Address and Contact Updates: Handling updates to customer or vendor addresses, contact  details, and related information.

· Quality Assurance: Ensuring data integrity and consistency by conducting regular checks and 
validations.

· Record Maintenance: Managing records within the master data system, including archiving

outdated information and updating records as needed.

· Communication: Collaborating with team members or stakeholders to gather or clarify information related to data entry and updates. 

· Process Improvement: Identifying opportunities to streamline data entry processes and improve efficiency. 

· Compliance: Adhering to data privacy regulations and company policies regarding data management and security.
 
· These activities will help ensure accurate and up-to-date master data, which is crucial for effective decision-making and operations within an organization.

· Further cross training for other processes within Insurance Operation Pillar, including Call Center activities

What you bring  

· Highly motivated team player with a strong service mentality, taking ownership and pride in responsibilities and work. 

· Demonstrated ambition, motivation, and a collaborative approach to teamwork. 

· Good communication and interpersonal skills. 

· Strong attention to detail and precision in data management.

You have  

· Fluency in German, both written and verbal, is essential. 

· Good English skills both written and verbal. 

· University Studies 

· Minimum of 6 months of professional work experience. 

· Prior experience in data entry or back office operations, particularly within a customer service context, is a plus. 

· Background in economics, financial, insurance or banking is a plus.

What we offer

We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group, , a trusted global insurance and asset management company, values inclusion, and integrity at its core. We foster an empowering environment that supports employee ambitions and challenges. Committed to fairness, we welcome applications from individuals of all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. At Allianz, we encourage you to bring your whole self to work.

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