IT support Help Desk Agent
16 hours ago
Key responsibilities:
- You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;
- The job begins when the Client user reaches you in the form of call, chat or email to for a technical issue. You will be required to verify basic information and then address the issue;
- You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.
- Experience in Helpdesk /Service Desk;
- Technical Qualification preferred;
- Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common; ticketing tools – Service Now, BMC Remedy, etc;
- Good level of English Language;
- Understanding of common computer hardware and common technical terminology.
- Long-term and stable cooperation;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Private medical insurance;
- Benefit platform;
- Opportunity to grow and learn;
- Teamwork in a multicultural environment.
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