Operator Call Center
2 weeks ago
Cerinte minime:
• Studii medii
• Experienta profesionala pe un rol similar ori in industria asigurarilor constitui un avantaj
• Cunostinte de baza Microsoft Office (Word, Excel)
• Limba engleza nivel incepator
• Abilitati de exprimare orala si in scris clara, cursiva, corecta, diplomata
• Asumarea responsabilitatii, proactivitate
• Flexibilitate si adaptare la schimbare
• Spirit de echipa, relationare bazata pe empatie, incredere si respect
• Eticheta corporativa
Responsabilitati:
• Comunica telefonic si prin e-mail cu clientii Generali Romania, afisand un comportament adecvat si diplomat.
• Solutioneaza solicitarile clientilor conform proceselor si procedurilor interne definite.
• Ofera suport si informatii corecte legate de produsele si serviciile companiei.
• Comunica intern cu celelalte departamente ale companiei pentru a solutiona cu succes cererile clientilor.
• Inregistreaza corespunzator in aplicatiile Generali Romania solicitarile si informatiile primite pe parcursul interactiunii cu clientul.
• Initiaza apeluri catre clienti si potentialii clienti conform proiectelor desfasurate de companie.
• Sondeaza nevoile de asigurare ale clientilor/potentialilor clienti.
Ce oferim?
• Contract individual de munca full-time, durata nedeterminata.
• Beneficii financiare si non-financiare.
• Mod de lucru hibrid si program flexibil.
• Mediu de lucru prietenos.
• Oportunitate de dezvoltare profesionala durabila.
• Abonament medical.
• Abonament Bookster.
Asteptam cu nerabdare sa te cunoastem
Echipa Generali Romania,
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