Principal Technical Operations Engineer

Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing operations team? If you're an EU resident with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world's biggest challenges. We're looking for a Principal Technical Operations Engineer to support OCI's sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

What you'll do

Support OCI's sovereign realms. You'll be part of a dynamic team with a broad knowledge of how Oracle's cloud platform works. You'll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU.  Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends and public holidays. (See "Shift Format" section, later in this document).

• Act as an internal point of contact for one or more sovereign cloud realm(s)
• Operate and perform maintenance for over 250 OCI services
• Monitor auto-cut alerts and troubleshoot through the use of runbooks
• Complete change requests to enable new functionality and maintain realm compliance
• Ensure timely resolution of incidents, service requests, and change requests
• Collaborate with global service and engineering teams
• Apply and improve incident and problem management processes to resolve major incidents
• Contribute to hiring, share knowledge and mentor other team members
• Suggest and document process improvements to drive business impact
• A leader on their immediate team and recognized as a subject matter expert by other teams.
• Owns critical projects and/or owns improvements to team KPIs and SLOs 
• Drives down categorical sources of operational pain and improves the operational maturity bar across the director's organisation through tooling and practices

We also use…

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Shell, Perl, Python, Java, and Go

Requirements

• Reside in Romania
• Technology related bachelor's degree and/or equivalent work experience
• A desire to learn and keep up with modern technologies
• Knowledge of Linux and/or Unix operating systems
• Knowledge of cloud computing concepts
• 5+ years' experience working in a mission-critical environment (Operations, Technical Support, NOC etc) 
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction

What we'll offer you

• A competitive salary with exciting benefits
• Flexible working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Shift Format:

This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.

The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.

On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.

Career Level - IC4