E-commerce Specialist

If you're here, it's because you're looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

• We have an ''office-first'' culture and we place collaboration at the center of everything we do
• We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Q-Commerce is the second biggest category inside Glovo and we are currently building a strong team in order to re-invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever before. In this role, you will be responsible for delivering a best-in-class user experience for our customers, leading the implementation of the right assortment, categorization, content, pricing and promotion strategies.

THE JOURNEY

• Optimize conversion rate, average order value (AOV), and assortment breadth to ensure a seamless and engaging shopping experience for users.
• Own the assortment onboarding process by providing partners with clear templates and detailed guidance on their usage.
• Review and refine new partners' assortment files before bringing them live, ensuring accuracy and completeness.
• Create and maintain the category tree, ensuring proper classification and seamless functionality across all stores.
• Conduct assortment gap analysis and competitor benchmarking, including tracking no-result searches and analyzing competitor offerings.
• Ensure high-potential and top-selling products are easily discoverable through search, categories, and personalized recommendations.
• Monitor product availability continuously, working with partners to reduce out-of-stock rates and improve replacement efficiency.
• Use conversion funnel analysis to identify missing or underperforming products and recommend optimizations.
• Collaborate with grocery partners to enhance product images, descriptions, and attributes, driving better engagement and conversion.
• Align assortment, pricing, and promotions with seasonal trends, local market preferences, and demand fluctuations.
• Regularly meet with partners' category management teams (especially top partners) to review conversion rate and basket size trends.
• Expand and improve product selection by working closely with retail partners and introducing exclusive products, bundles and promo-packs.
• Ensure the availability of niche and specialty items to cater to diverse customer needs and enhance the platform's appeal.
• Conduct routine "Walk the Store" audits to identify errors or improvement opportunities.
• Manage and optimize catalog tools, ensuring accuracy and efficiency in product listings.
• Collaborate with the Brand Ads team to facilitate the execution of ad campaigns within the grocery marketplace.
• Address and resolve partners' ad-hoc requests, ensuring smooth operations and strong relationships.

WHAT YOU WILL BRING TO THE RIDE

• Minimum of 2 years of experience in retail, e-commerce, or FMCG Category management
• Strong stakeholder management and communication skills with exposure to senior partners and cross-functional teams.
• Experience in defining solutions to complex, strategic topics with a deeply analytical and data-driven approach to issues
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Full proficiency in English is required
• Grittiness, never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Extra time off and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website