Technical Support Specialist

2 days ago

Bucharest, Bucureşti, Romania Resideo Full time 30,000 - 60,000 per year

We are looking for a highly skilled and bilingual Technical Support Specialist (Italian-speaking) to join our dynamic support team. In this role, you will be the go-to expert for delivering reliable, high-quality technical assistance to both internal and external customers. You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction. Your ability to troubleshoot complex problems, collaborate across teams, and contribute to continuous improvement will be key to enhancing our support operations and overall customer experience.

JOB DUTIES:

  • Provide expert-level technical support in both English and Italian, ensuring high-quality service across all customer interactions.
  • Serve as a lead resource for resolving complex technical issues, including root cause analysis, troubleshooting, and issue replication.
  • Investigate complex customer-reported problems, replicating issues where necessary to determine root causes.
  • Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates
  • Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their technical needs.
  • Deliver technical training and guidance to both customers and internal teams to enhance product understanding and usage
  • Participate in product and software testing to identify potential issues and contribute to quality assurance efforts.
  • Create, maintain, and share technical knowledge through documentation, best practices, and collaborative learning initiatives.

YOU MUST HAVE:

  • Fluency in both Italian and English, with the ability to communicate technical information clearly and effectively in both languages.
  • Previous experience in a call center or technical support environment, preferably in a customer-facing role
  • Excellent interpersonal and communication skills, with a customer-first mindset.
  • High attention to detail and strong documentation skills.

WE VALUE:

  • Prior experience in a technical support or customer service role within the industry.
  • Interpersonal skills and the ability to communicate clearly and professionally, both verbally and in writing.
  • A strong continuous improvement mindset with the ability to influence and lead positive change.
  • Hands-on experience with , SharePoint, or similar CRM and collaboration platforms.
  • Proven expertise in Knowledge Management and Call Center Operations, including best practices and performance optimization.
  • Solid administrative and organizational skills, with attention to detail and accuracy.
  • Multilingual abilities are a plus—especially proficiency in Spanish, French, or other European languages.

WHAT IS IN FOR YOU:

  • Annual holiday entitlement: 26 days.
  • Meal tickets for each working day worked (30 Ron/voucher).
  • Medical coverage to support your health and well-being.
  • Other benefits in a total value of 250 RON/month, according to company internal regulations.

 #LI-FM1

#LI-HYBRID

  • Technical Support Specialist

    4 days ago

    Bucharest, Bucureşti, Romania ADP Full time 20,000 - 40,000 per year

    Job Purpose & Key ObjectivesPart of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client's human resources and payroll systems. The France NA Support...

  • Senior Technical Support Specialist

    7 days ago

    Bucharest, Bucureşti, Romania Transperfect Full time 40,000 - 60,000 per year

    We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers to address...

  • Technical Support Engineer

    7 days ago

    Bucharest, Bucureşti, Romania Adecco Full time €15,000 - €30,000 per year

    Technical Support Specialist (Internal Systems)Location: RomaniaContract:1 Year (Possible Extension)We're looking for aTechnical Support Specialistto join our internal IT team on a1-year contractwith the potential for extension. If you're skilled in troubleshooting and enjoy working across tools like Power BI, SQL, and PowerApps, we'd love to connectWhat...

  • Technical Customer Support Specialist

    4 days ago

    Bucharest, Bucureşti, Romania Genpact Full time 18,000 - 25,000 per year

    As an L1 Customer Support Specialist, you will be the first point of contact for customers, providing exceptional support to resolve inquiries and issues efficiently. You will collaborate closely with internal teams and adhere to established guidelines to ensure high levels of customer satisfaction and meet performance goals. This role requires strong...

  • Technical Specialist

    4 days ago

    Bucharest, Bucureşti, Romania Ayvens Full time

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We are looking for a new colleague to join Vehicle Team in the role of Technical Specialist, having permanent contract. Below you may see the role's description and in case that is of interest for...

  • Technical Support Specialist

    4 days ago

    Bucharest, Bucureşti, Romania PTC Full time €104,000 - €130,878 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Technical Support Team Lead

    4 days ago

    Bucharest, Bucureşti, Romania Hays Full time €104,000 - €130,878 per year

    For our client, a multinational company specialized in thermal energy systems, we are looking for aTechnical Support Team Leader.ResponsibilitiesLead a team of technical support and B2B customer care specialistsSupport Serviceability process definition, active part of product development projectsManage new products introduction and field test...

  • Technical Support Technical Support

    2 days ago

    Bucharest, Bucureşti, Romania gewissspa Full time €25,000 - €35,000 per year

    GEWISS is an Italian multinational company that operates internationally in the development of technological solutions and innovative services for home & building automation, energy protection and distribution, electric mobility and smart lighting.The history of GEWISS is rooted in a successful entrepreneurial path, born from the revolutionary intuition of...

  • Technical Support Consultant with French

    4 days ago

    Bucharest, Bucureşti, Romania ADP Full time €120,000 - €208,000 per year

    Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client's human resources and payroll systems. The France NA Support Specialist will solve...

  • Senior Technical Support Engineer

    4 days ago

    Bucharest, Bucureşti, Romania Webbing Full time €30,000 - €60,000 per year

    Technical Support & TroubleshootingLead investigation and resolution of service incidents.Utilize internal tools, platforms, and APIs to diagnose technical issues.Training & MentorshipTrain and mentor junior team members on troubleshooting techniques and tools.Conduct internal workshops and knowledge-sharing sessions.Customer Escalations & EngagementAct as...