Service desk with French

7 days ago

Sibiu, Sibiu, Romania Infosys Full time 10,000 - 20,000 per year
Location: Sibiu

Key responsibilities:

  • be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
  • be a member of the international, dynamic and innovative company environment.

Requirements:

  • speak and write in French and English fluently;
  • handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
  • perceive multitasking and problem solving as a piece of cake;
  • are a daily user of Windows, Android or iOS, Microsoft Office, etc.
  • want to be a team player rather than a lonely wolf;
  • can be punctual and relied on.

We offer to the candidates:

  • Stable job - permanent labour contracts.
  • The salary package includes a base salary, language bonuses and Benefit Platform.
  • Paid start-up training and professional development sessions-Service Desk Academy.
  • Medical subscription.
  • Eye Glass Policy.
  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.
  • Real possibilities to promote within the company.
  • 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year.

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