Service Desk Consultant with German

6 days ago

Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €15,000 - €25,000 per year

Who we are 

We are looking for new members in our Service Desk Support Team

Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing    

  • Acting as main contact for incidents and/or service requests     
  • Solving incidents following existing documentation      
  • Call Handling (inbound and outbound calls)    
  • Performing qualified registration of incidents and service requests  
  • Providing accurate information to other infrastructure support teams (2nd level support) 
  • End-to-end tracking of tickets
  • Acquiring, organizing, and sharing knowledge to improve business operations
  • Keeping updated records of processes, workflows, and quality standards      

What you'll bring along     

  • Bachelor's degree in technical/non-technical fields would be nice to have
  • Minimum 1-3 years of experience in customer support or call centers
  • Strong problem solving and research skills     
  • Promptitude, proactivity and customer-oriented mindset     
  • An ITIL qualification is preferable but not essential    
  • Excellent command of both spoken and written German and English

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