Customer Care Representative with German

5 days ago

Bucharest, Bucureşti, Romania Wipro Full time €10,000 - €20,000 per year

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

Responsibilities:

  • Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services
  • Collect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate, concise case notes
  • Should be able to summarize the ticket, collect relevant information and classify the tickets on the service platform for further team to work upon
  • Should communicate clearly to stakeholders and be able to judge where to escalate the service tickets for resolution
  • Tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer's request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact Resolution
  • Handle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level review
  • Learns and follows company policies, standard operating procedures
  • Ability to implement productivity/efficiency projects via continuous improvement methodology
  • Actively participate in team discussions and activities & administer an automated Post-Call CSAT Survey

Critical skills required:

Foreign languages skills:

  • Advanced English language skills,
    written, reading and spoken
  • Advanced German language skills,
    written, reading and spoken
  • Education Background - Diploma / Grad / Post Graduate
  • Understanding of Order Management & Customer Service Process
  • Excellent communication skills both written and verbal
  • Very good Knowledge of MS Office Suite ( Excel, PowerPoint etc.)
  • Minimum Experience of 6 to 12 months and past experience of operating in contact center/ voice operations

͏
Benefits of joining our team"

Competitive salary with an attractive set of social benefits:

  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Childbirth allowance;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
  • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
  • Extra annual leave days depending on tenure within Wipro;
  • BOOKSTER opportunities;
  • Winner Circle Points
    (WCP)
    & Long service award
    (LSA)
    platforms which offers the possibility of both non-monetary and monetary recognition;
  • Employee Assistance program;
  • Employee Referral Program
    with attractive incentive schemes
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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