Senior Customer Experience Specialist

1 day ago


Bucharest, Bucureşti, Romania Honeywell Full time 40,000 - 60,000 per year

Senior Customer Experience Specialist (Hybrid)

Job purpose:

Supports service and projects organization by processing work packages /

managing requests in a timely and correct manner.

Responsibilities:

  • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, registrations
  • Operates changes according to process requirements in various existing records

Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
- Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
- Processes changes in project structures or orders, depending on the requests received
- Handles customer configuration requests (creating, modifying, extending and creating links)
- Fulfills the role of a "quality controller" in a constant and proactive way, filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed)

Qualifications / Experience/Knowledge

  • Minimum college graduate; bachelor's degree preferred.
  • Some experience in a Customer Experience Specialist role
  • English - main language
  • Microsoft Office suite

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.



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