Customer Service Specialist

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role
As Customer Service Specialist, you will be responsible for supporting and managing customer relations and to ensure proper process of handling orders and deliveries and complaints to provide the right SL, in accordance with the company strategy. You will report to our Customer Service & Logistics Lead and will be working with our Essential Home portfolio with brands like AirWick, Calgon and Cillit.

Your responsibilities

• Order entry, coordinate order notifications, invoice and credit notes issues
• Ensuring the implementation of complete and on-time deliveries, with the help of an efficient ordering process, ensuring the implementation of an appropriate Service Level
• Ensuring proper delivery documentation and invoices
• Close cooperation with Sales, Planning, Logistics, Finance, Quality teams, customers and other external partners on a daily basis
• Responding to customer queries in a timely and accurate way, via phone, email or other customer platforms
• Analyzing and reporting product malfunctions
• Identify customer needs and help customers use specific features
• Handling returns and customer complaints: receiving effective management and coordination of complaints, in accordance with the company procedure and in accordance with the customer agreement

The experience we're looking for

• Bachelor's degree
• Proven background in customer service ideally in an FMCG environment with a strong emphasis on exceptional service standards.
• Highly detail-oriented with the ability to manage and prioritize a diverse workload under tight deadlines.
• Comfortable working with people at all levels and eager to own responsibilities and drive improvements.
• Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Specialist role.
• Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights.
• Fluent Romanian and English.

The skills for success

Order management, Business Partnership, Collaboration, Relationship management, Business acumen, Improve business processes, Data analytics, Customer service.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.