Customer Experience Specialist

We have an opportunity for Intern Bachelors Customer Experience with Honeywell in Bucharest. Reporting to the Customer Experience Supervisor, you will ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty

This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell. This is hybrid work days from office + 2 days from home).

Honeywell

Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

Responsibilities:

• Assist in the successful fulfillment of all requests regarding order processing and purchasing activities.
• Ensure accurate and timely accounting for all orders, contracts, and projects within Honeywell systems, including issuing invoices and creating credit requests as needed.
• Facilitate the updating of customer accounts in SAP by submitting requests for creation, extension, and amendment, while also managing material creation and pricing adjustments.
• Generate regular reports for management and collaborate with the purchasing department to maintain 90% on-time delivery, ensuring compliance with Honeywell's pricing and delivery terms.
• Monitor supplier orders and delivery schedules, ensuring timely updates to customers about delivery statuses and confirmations, while also addressing any issues related to delays or returns.
• Work closely with the Dispute Team and C2C to resolve invoice discrepancies and provide ongoing support to the local sales and operations departments for administrative activities.

Qualifications:

• Currently enrolled in a master's level program at a university or graduated within the past 12 months
• Fluent English (B2 and above); Any other language skill is a plus (French, Spanish)
• Displays a strong customer-oriented mindset and takes initiative in addressing customer needs and actions
• Growth mindset and resilient personality
• Demonstrates a strong willingness to learn and thrive in dynamic team environments, fostering a collaborative spirit
• Knowledge of MS Office suite

We Offer

• Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities.

• Skill Development: Access to training and certifications.

• Work-Life Balance: Flexible working arrangements and support for combining work with education.

• Tech and Innovation: Access to modern tools, technologies, and innovative work environments.

• Company Culture : Sense of community, team-building activities, and social events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.