Customer Support Agent

12 hours ago

Bucharest, Bucureşti, Romania SkillMatch Solutions Full time 51,000 - 65,000 per year


Do you dream of working in the travel industry and helping people create unforgettable experiences?

We're looking for a passionate Italian speaker to join our Bucharest team as a Customer Service Specialist. You'll be the friendly voice on the phone, email, or chat, ensuring our Italian clients have a smooth and enjoyable travel journey.

In this role, you'll:

  • Be a customer champion, answering questions, resolving issues, and providing clear information about flights, fares, and travel policies.
  • Assist clients with booking, changing, or canceling reservations, making sure everything is handled accurately and efficiently.
  • Be a problem-solving pro, finding solutions that leave both customers and the company happy.
  • Collaborate with colleagues across different departments to deliver exceptional service.
  • Stay on top of travel industry trends and keep your knowledge sharp about our company's offerings.
  • Gather customer feedback and use it to suggest improvements to our services.

To be a great fit, you'll have:

  • Fluent Italian and strong English communication skills. Bonus points for additional languages
  • A high school diploma (or equivalent) with customer service or travel industry experience a plus.
  • At least 6 months of experience in a customer-facing role.
  • Excellent communication and interpersonal skills to build rapport and navigate tricky situations.
  • A knack for problem-solving, with a keen eye for detail.
  • Comfort with computers, customer service software, and reservation systems you're a quick learner too
  • The ability to stay organized, manage multiple tasks, and adapt to changing situations.

We offer:

  • Salary package: 4250 RON net monthly, including base salary, and meal tickets (25 RON daily)
  • Private medical insurance
  • Transport reimbursement
  • Opportunities for professional development and career advancement within a global airline company.
  • A supportive and collaborative work environment where you can learn from a diverse and inclusive team.
  • Access to wellness programs and resources to keep you healthy and happy.

Schedule: Monday-Friday, 10:00 - 19:00 (fully on-site)

Office location: Bucharest

No relocation package is available

Joining deadline: 5.08

Ready to join a team that's passionate about travel and helping others? Apply today


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