B2B Customer Support Specialist with English

2 weeks ago

Bucharest, Bucureşti, Romania Prohuman Romania Full time 6,000 - 12,000 per year

Our partner,
the leading American multinational IT company
, is looking for a
B2B Customer Support Specialist
to join their team

Responsibilities:

  • Our team is organized by market coverage (e.g.,
    EMEA region)
    ;
  • We operate in a
    B2B
    environment and manage the full process after the contract signature until the placement of the first order (
    portal creation, configuration of the platforms, prices
    etc.);
  • The role requires
    close collaboration with internal stakeholders
    , including Sales, Account Management, and Order Management, to ensure a seamless client experience;
  • Once a B2B client has been successfully onboarded, you will be
    responsible for managing incoming requests directly from the client and maintaining regular, professional communication
    ;
  • Daily activities are carried out through
    email, Microsoft Teams, and a ticketing system
    .

Benefits:

  • Monthly net salary;
  • Meal vouchers (25 RON / worked day);
  • Paid leave: 24 days / year;
  • Private medical insurance (Regina Maria);
  • Extended Benefits Package, which involves the choice of one of the following benefits (Family Medical Care / Dental Care / World Class / 7 Card / Kindergarten / Vacation tickets / Transportation), based on registration;
  • Contract period: 1 year (with the possibility of extension or conversion).

Job requirements:

(Knowledge, skills, experience)

  • 2-3 years work experience;
  • Strong communication skills;
  • Excellent time management;
  • Problems identification and strategic thinking; solution oriented;
  • Bachelor degree or in course of obtaining;
  • Fluency in English.

Note:

We offer an initial contract of one year through Prohuman with the possibility of extension/conversion. We are looking for someone who can dedicate 8 hours/day (09:00 – 18:00, one hour lunch break, hybrid (2 days from the office, 3 days WFH)), from Monday to Friday, communicates efficiently and has 2 years of experience within the customer support field in a multinational organization.
Seniority and remuneration: mid level.

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