Customer Support Specialist

Would you like to work hybrid with access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session?

We are looking for a dedicated Customer Support Specialist - Pricing&Quotes with Italian who thrives in a dynamic environment and enjoys supporting our Sales Department in the Life Science Industry.

If you have a knack for handling customer concerns and love structuring processes behind the scenes, apply now and help us set science in motion to create a better world

Site location: The Avantor Business Centre in Timpuri Noi, Bucharest

What we are looking for:

• Several years of experience in a customer centred role or sales department (preferable B2B business services)
• Strong base in Italian (B2) and English (B2)
• Strong interpersonal & communication skills for professional customer interaction
• Proficiency in ERP/CRM systems (preferably SAP) & Microsoft Office
• Structured, detail-oriented approach with problem-solving skills
• Ability to work independently and efficiently in a hybrid setting

How you will thrive and create an impact:

• Own Quote Lifecycle in ERP/CRM tool Create, review, and deliver accurate customer quotes in ERP/CRM systems, based on pricing guidelines and product configurations - keeping stakeholders informed and operations smooth.
• Coordinate Competitive Quotes Drive end-to-end quote execution including timeline management, compliance checks, and stakeholder alignment.
• Craft Compelling Proposals Elevate quotations with engaging visuals and descriptions tailored to innovative lab startup initiatives.
• Bridge Cross-Functional Collaboration Work closely with Sales, Vendors, Contracts, and Regulatory teams to streamline quoting processes.
• Support Growth & Innovation Initiatives Contribute to promotional activities, private label opportunities, cross-referencing efforts, and CFI (Customer-Facing Initiatives).

Our commitment to you

• We value your time off, through flexible working hours and a hybrid setting, 24 vacation days, and an extra paid day off on your birthday
• Enjoy a modern work environment with amenities such as free coffee and tea, an office massage chair, PlayStation, and a library.
• Your well-being is important to us. We support it with meal vouchers, gift vouchers, our Benefit Online Platform, and many others.
• We care for you and your loved ones through a private medical insurance and Employee Assistance Program.
• We empower you with learning and development opportunities to grow your career. Participate in in-house trainings, learn a new language or explore thousands of educational videos through LinkedIn Learning.
• We know you have some amazing friends, so you also receive a reward for referring people you like.

#LI-Hybrid

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.