Customer Experience Advocate
1 day ago
As a Customer Support Operations Agent, you operate in a dynamic environment where daily execution and customer satisfaction are crucial. The role also supports proactive issue flagging and structural improvements.
- Handle customer inquiries via chat, email, or voice channels.
- Follow internal workflow, macros, and SOPs to address customer concerns.
- Maintain updated knowledge across all verticals by attending regular refresher sessions and training.
- Take accountability for your productivity, accuracy, and customer impact.
You have excellent English and Romanian skills, both written and spoken. A minimum of 1 year of work experience in any customer-facing role is required.
Key qualities include a positive attitude, attention to detail, and drive.
While experience is beneficial, we look for individuals with intelligence, integrity, and a passion for delivering exceptional customer experiences.
Why You'll Love It HerePlay a direct role in shaping the future of mobility.
Impact millions of customers and partners worldwide.
Work in fast-moving autonomous teams with talented professionals.
Accelerate your professional growth with unique opportunities.
Enjoy a rewarding salary and benefits package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with wellness perks.
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