Senior Account Manager

2 weeks ago

Bucharest, Romania beBeeCustomer Full time
Job Title: Customer Success Representative, Velocity

About the Role:The successful candidate will be responsible for driving revenue bookings and overachieving quotas through retaining customers. This includes providing quotes directly to customers and/or their assigned channel partners, ensuring the best customer experience as well as customer retention, with customer success being the number one objective.

Your Key Responsibilities:
  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals
  • Effectively manages renewal and ensures growth of all contracts in assigned territory
  • Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
  • Cold call customers with lapsed support, with the goal to reactivate support.
  • Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
  • Positively interacts and collaborates with customers, partners, and associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Assists in negotiation of maintenance agreements
  • Accurately records all activities on customer/partner record in CRM system
  • Overachieves target quota
  • Focusing on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
  • Ensure appropriate support to partners, to successfully close renewal and additional licenses
  • Impeccable CRM hygiene
  • Manages inbound Renewal inquiries though different Renewals portals
  • Prioritize workload in order to meet all KPIs, goals and objectives.
  • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

Requirements:
  • Bachelor's Degree required (a combination of education and experience will be considered)
  • English Advanced
  • Polish Advanced
  • Superb customer service skills are required
  • Excellent verbal and written communications skills in both English and Italian
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with is desirable
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community

We Offer:
  • Private medical insurance for you, one adult dependent, and your children
  • Meal tickets
  • Private pension plan
  • Life insurance
  • Vision reimbursement
  • Annual leave and additional vacation days based on tenure
  • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms and mentoring through our MentorLab program

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