Operational Efficiency Transformation Lead

Job Title

We are seeking a seasoned Operations Excellence Specialist to lead our team in driving process improvements and ensuring operational efficiency.

• This role involves overseeing the implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower at our organization.
• Collaboration with cross-functional teams, including GPO community and Service Delivery teams, is essential to drive efficiency and operational excellence.
• Flexibility in working hours, ensuring alignment with various time zones, is required for effective global coordination.

Key Responsibilities:

Lean Six Sigma Methodologies Implementation

• Oversight of ongoing training, testing, and certification of employees in Lean and Green Belt methodologies.
• Leadership in integrating Lean Six Sigma to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets.
• Mangement of annual maturity assessment for processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation.

Process Management & Governance

• Collaboration with GPO to identify and drive process improvement opportunities.
• Leadership in initiatives to enhance process management frameworks, ensuring end-to-end ownership and accountability.
• Oversight of Governance with 'Ops Excellence' SMEs within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into 'Just do it' actions, Lean projects, and Green Belt initiatives.

Automation Ownership Across Designated Process

• Responsibility for developing comprehensive Automation Roadmap to enhance process efficiency.
• Collaboration with business analysts and developers to ensure automation initiatives are aligned with strategic business goals, driving measurable benefits.

Outcome Delivery

• Guarantee of achievement of measurable improvements in quality, efficiency, and customer satisfaction.
• Enhancement of transparency in service delivery through strong governance and reporting frameworks.
• Partnership with stakeholders to ensure operations align with organizational objectives, driving value realization and seamless operational consistency across geographies.

Required Skills and Qualifications

• Bachelor's degree in business, operations management, engineering, or related field.
• Lean Six Sigma certifications: Lean (mandatory) and Green Belt (minimum).
• Black Belt certification is an added advantage.
• 8-10 years of professional experience, ideally within GBS or BPO organization.
• 4-5 years of expertise in operational excellence, process improvement, or related functions.
• Demonstrated contribution in leading large-scale process improvement and automation initiatives within global, matrixed environment and across O2C processes.
• Demonstrated Project Management skills with ability to handle multiple tasks.
• Proficiency in systems like MS Projects, Minitab, Mural.
• Change Management.
• Preferred Digital Knowledge.

Benefits

We offer comprehensive benefits to meet diverse needs of our employees. Depending on employment status, benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

About Our Organization

We are proud to be a trusted professional services firm powered by deep technical abilities. We solve complex challenges in water, environment, energy, transportation, and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable, and resilient solutions throughout project lifecycle – from advisory, planning, design, and engineering to program and construction management. We are committed to delivering a better world.

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