Customer Service Representative with Language Expertise

1 day ago


Bucharest, Bucureşti, Romania beBee Careers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and be proficient in Spanish or Portuguese, as well as English.

About the Role

This role involves providing first-level customer support, responding to service requests, and resolving post-sales inquiries via phone and electronic means. You will serve as a liaison between customers and internal teams, ensuring that all Oracle methodologies are applied.

Responsibilities:
  • Ensure that tasks are handled during active shifts
  • Provide verbal or written translations when customers require local language support
  • Resolve assigned service requests related to our web portals
  • Use service request quality guidelines when placing entries in SRs
  • Monitor queues to respond to incorrectly routed or unassigned customer requests
  • Respond quickly to customer requests for escalations by contacting the corresponding manager
Qualifications:
  • Excellent communication skills
  • Ability to manage multiple tasks
  • CAN address issues among multiple parties within the organization
  • Personal drive
  • Customer Focus
  • Team-working
  • Excellent verbal and written skills in Spanish or Portuguese, as well as English
What We Offer

As a valued member of our team, you will have opportunities for growth and development. We offer a dynamic work environment where you can utilize your skills and experience to make a real impact.



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