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Portuguese -speaking Customer Experience Specialist

4 weeks ago

Bucharest, Romania Spearhead Staffing LLC Full time

Especialista em Experiência do Cliente Falante de Português (Trabalho no Escritório) Bucareste, Romênia EUR €17,000 a €18,000 + Benefícios Completos Junte-se à nossa equipe vibrante como Representante de Atendimento ao Cliente em nosso centro BPO (Business Process Outsourcing) multilíngue e diversificado.


Como um jogador-chave em nossa busca pela excelência no serviço internacional, você será o primeiro ponto de contato com nossos clientes.


Principais Responsabilidades: Seja o farol de um serviço excepcional, iluminando cada interação com os clientes com calor e expertise através de vários canais de comunicação: chamadas telefônicas, e-mails e plataformas de mídia social.


Junte-se à nossa equipe vibrante do Contact Center, onde você navegará sem esforço pelos pedidos dos clientes, desde consultas de reservas até mudanças de reservas sem problemas e tudo mais, garantindo uma satisfação inigualável a cada passo.


Comunicar-se com os clientes através de vários canais em português e inglês.


Responder prontamente às consultas dos clientes.


Manter uma atitude positiva, empática e profissional em relação aos clientes em todos os momentos.


Garantir a satisfação do cliente e fornecer suporte profissional ao cliente.


Como Você Pode Criar Influência: Habilidades proficientes de escrita e fala em português (nível C1) são essenciais, com proeficiência em inglês exigida no nível B2.


Experiência prévia em um ambiente/operações de companhias aéreas internacionais é vantajosa, mas não obrigatória.


Familiaridade com sistemas de reservas como Amadeus, Galileo ou Sabre é um diferencial.


Habilidades especializadas, incluindo comunicação eficaz e atendimento ao cliente, com experiência em BPO/centros de contato sendo benéfica.


Graduados em qualquer disciplina ou estudantes universitários são bem-vindos.


Capacidade demonstrada de obter as informações necessárias dos clientes com forte ênfase na resolução de problemas.


Proficiência em Microsoft Office e Outlook.


Disposição para trabalhar em um ambiente de contact center (trabalho em tempo integral no escritório).


Habilidades e Certificações: Atendimento ao Cliente Galileo Amadeus Alemão Avançado Português Avançado Inglês Avançado Italiano Avançado Portuguese -Speaking Customer Experience Specialist (Work from Office) Bucharest, Romania EUR €17,000 to €18,000 + Full Benefits Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center.


As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.


Key Accountabilities: Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.


Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.


Communicate with customers through various channels in Portuguese and English.


Respond promptly to customer inquiries.


Maintain a positive, empathic, and professional attitude towards customers at all times.


Ensure customer satisfaction and provide professional customer support.


How You Can Create Influence: Proficient writing and speaking skills in Portuguese (C1 level) are essential, with English proficiency required at a B2 level.


Prior experience in an international airline environment/operations is advantageous but not mandatory.


Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.


Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.


Graduates in any discipline or undergraduates are welcome.


Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.


Proficiency in Microsoft Office and Outlook.


Willingness to work in a contact center environment (full-time Work from Office).


Skills and Certifications: Customer Service Galileo Amadeus Bilingual: German Advanced Portuguese Advanced English Advanced Italian Advanced