Agent customer support

3 weeks ago


Bucharest, Bucureşti, Romania BTR Exchange Full time
Ne marim echipa...BITCOIN ROMÂNIA este primul operator şi liderul pieţei #cryptoATM din România şi dinEuropa de Est, fiind şi deţinătorul primei şi celei mai mari platforme de tranzacționare decryptomonede din piaţa locală.Ȋn ciuda piedicilor din ultimii 2 ani (criză sanitară şi lanţ de aprovizionare, inflaţie, etc.), ne-am consolidat poziţia de lider de piaţă dublându-ne prezenţa de la an la an şi intenţionăm săaccelerăm acest proces.Ȋn Mai 2014 am inaugurat in Bucuresti primul crypto-ATM din Europa continentală. Astăzi neaflăm la pragul primelor 100 de unităţi crypto-ATM si intenţionăm să depăşim 300 de unităţioperaţionale la finalul acestui an.Avem o echipă extraordinară si în continuare ne dorim alături de noi colegi si parteneri caresă ne ajute să transpunem aceste aspiraţii în realitate.

Ne dorim în echipa noastră un coleg responsabil, organizat și sociabil, care să contribuie la buna funcționare a operațiunilor zilnice desfășurate la ATM, în agenția noastră din București.

Acest job presupune lucrul in ture cu 2 weekenduri libere pe luna.

Principalele tale responsabilități vor fi :

Reprezentarea companiei în relația cu clientii, atât telefonic cât și față în față în agenție;
Consilierea clientilor privind tranzacțiile desfășurate la ATM;
Oferă suport și îndrumare clienților în finalizarea cu succes a tranzacțiilor;
Servirea clienților într-o manieră promptă și politicoasă;
Menține legatura cu echipa tehnică a ATM- urilor;

Cerinte:

studii medii/superioare;
limba engleza, nivel conversațional;
aptitudini de comunicare/relaționare cu clienții;
experiența în customer support, reprezintă un avantaj;
cunoștințe operare PC (Widows, Office, Internet) & hardware;
gândire clară, raționament logic, integritate și corectitudine;
pasiunea pentru munca cu clienții;
energie, proactivitate și inițiative;
bună capacitate de relaționare;

Beneficii:

Mediu de lucru prietenos și suport continuu din partea echipei;
Șansa de a face parte dintr-o echipă stabilă și de succes;
Oportunitatea de a lucra în crypto, un domeniu fascinant și de viitor.

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