Customer support with German
2 weeks ago
Your workplace:
An American company where management standards for every company in the world are the same - everyone is equal, and there is cultural diversity in the teams.
You will be responsible for global projects for the largest companies in the world in the field of software, internet marketing, internet platforms and devices.
Responsibilities:
Interact with users via email, phone, and chat
Represent as the point of contact with important and strategic users
Analyze and evaluate users' specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
Meet and exceed personal targets in a fun and challenging team environment
Escalate complex user issues to internal teams and provide context to the reason for the escalation
Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume)
Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
Identify opportunities to improve the user experience with better tooling or product fixes
Requirements:
At least 2 years experience as Technical, Financial, Customer Service Support in multiple support channels (email, phone, chat)
Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction
Nice to have:
Experience in supporting B2B Customer Service and Technical Troubleshooting support for Financial and payment gateway tools
Language Requirement:
German or Italian or French - C1 or above ,English - B2
Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment
Ability to adjust communication style depending on the level technical ability of the audience
Understands the level of service expected for Priority accounts
Able to adapt quickly to changes in workflows
Excellent listening skills l
Highly empathetic and thoughtful, with ability to understand customers' business challenges and tailor a solution adapted to their needs
Enjoy talking about technical concepts
Willing to work on shifting schedules (8 Am to 5 Pm - Shift 1 ; 1 Pm to 10 Pm - Shift - 5 working days from Monday till Sunday - Rotational)
#customer #frontoffice #callcenter #shifts #troubleshouting #help #ticket #corporation #bukareszt #german #french #italian #help desk # it support
By clicking the "Apply" button I hereby give my consent to proceed my personal data contained in my resume and / or any other submitted documents by Arche Consulting Sp.
-
Customer Support Specialist with German
3 weeks ago
Bucharest, Bucureşti, Romania PROHUMAN APT SRL Full timeWe are looking for an enthusiastic customer support representative to join the teamCustomer Support Specialist with GermanExperience: 1-3 years work experienceEducation: facultyTasks: Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer...
-
Customer Support, German Speaker
6 days ago
Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full timeAUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...
-
Customer Support Agent with German
7 days ago
Bucharest, Bucureşti, Romania Gi Group Staffing Company Full timeGi Group România este în căutarea unui Customer Support Agent with German pentru unul dintre clienții săi, un furnizor global de servicii, specializat în externalizarea serviciilor de calitate și suport în ceea ce privește experiența clienților. Cerințe:Cunoștințe de limba Germană C1, Engleză B2;Abilități de comunicare și...
-
Bucharest, Bucureşti, Romania Onecreative RO Full timeWe are looking for a German, Dutch or Italian speaking Technical Customer Support Representative in Bucharest for a top Outsourcing/BPO company. This position offers the opportunity for qualified people to contribute in a dynamic and challenging environment.Position: Customer Support RepresentativeLocation: Bucharest, Pantelimon, Romania (on-site) /...
-
Customer Support with German/ Dutch
3 weeks ago
Bucharest, Bucureşti, Romania Huawei Romania TAC Full timeAre you looking for a new opportunity? Apart from English, do you speak German or Dutch? Then we want to meet you. We are looking for a new colleague to join our CCR team in Huawei Business Group. Responsibilities:Receiving customer requests and dispatching to the technical department;Acting as a technical point of contact between the engineering team,...
-
Bucharest, Bucureşti, Romania Gi Group Staffing Company Full timeGi Group România is looking for Customer Support Specialist with German/Italian/French/Polish for the "Digital Power Department"of our global client acting in the field of telecommunications and IT.Location: BucharestSchedule: Full-time, Full-office, Monday – Friday, 10:00-18:30Requirements:Education: University degree;More than 1-year customer support...
-
Customer Service Supervisor
1 week ago
Bucharest, Bucureşti, Romania GLOBAL CUSTOMER CARE SERVICES S.R.L Full timeJob purposeManages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Customer...
-
customer service support
3 weeks ago
Bucharest, Bucureşti, Romania PAYDRIX SRL Full timeJob Title: Customer Service Support Client Description:Paydrix SRL si Nayax's official partner for Romania specialized in providing - EMV Credit/Debit Card Cashless payment solution combined with Telemetry and Management solutions platform for unattended market.Main purpose of the job:We currently have an exciting opportunity for a CUSTOMER TECHNICAL SUPPORT...
-
Customer Service Engineer
4 weeks ago
Bucharest, Bucureşti, Romania HUAWEI DIGITAL POWER Full timeHuawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid...
-
Customer Service Support
3 weeks ago
Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full timeAUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...
-
Customer Support with French
3 weeks ago
Bucharest, Bucureşti, Romania Conectys Serv Telecom SRL Full timeAre you friendly and positive? Is French your strength and can you express yourself easily on any subject? As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and...
-
Customer Service Support
15 hours ago
Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full timeAUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...
-
Customer Support
4 weeks ago
Bucharest, Bucureşti, Romania META WIN SRL Full timeJob descriptionThe ideal candidate for this position is an organized, efficient, communicative person, proficient both in Romanian and English languages. The candidate will have to manage the informational flow between our company and external clients. Main responsibilities - providing customer support and offering information - answering the phone, email,...
-
Technical Support Specialist
1 week ago
Bucharest, Bucureşti, Romania Arche Consulting Sp. z o.o. Sp. K. Full timeAbout the company:Global technology and consulting organization with a broad scope of services, including business consulting, software development, and IT outsourcing. As a Technical Support Specialist with French/Portuguese/Spanish/German/Italian/Turkish/Russian Language, you'll have the opportunity to work with people from all over the world for one of...
-
Customer Service Engineer on shifts
3 weeks ago
Bucharest, Bucureşti, Romania HUAWEI DIGITAL POWER Full timeHuawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid...
-
Major Daily Rental Specialist with German
3 weeks ago
Bucharest, Bucureşti, Romania PROHUMAN APT SRL Full timeAre you an analytical person with good excel skills? We are looking for dedicated and enthusiastic individuals to join an automotive company. If the idea of using your passion for cars to advance in your career excites you, this is your chanceIf so, we have an exciting opportunity for youWe are seeking a talented individual for the role of Major Daily Rental...
-
Service Desk Analyst with German
3 weeks ago
Bucharest, Bucureşti, Romania Wipro Full timeProfile: Fluent communication (written & oral) in German and English, quick learner, selfinitiated, team player, open to work in shifts; Good Experience with using and troubleshooting Outlook Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; Experience of using call logging software;...
-
Payroll Specialist with German
5 days ago
Bucharest, Bucureşti, Romania Automatic Data Processing (ADP) Romania SRL Full timeJob Summary:The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.Responsibilities:Responsible & fully accountable for the payroll & audit function of...
-
Payroll Specialist with German
3 weeks ago
Bucharest, Bucureşti, Romania Automatic Data Processing (ADP) Romania SRL Full timeJob Summary:The role of the Senior Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.Responsibilities:Responsible & fully accountable for the payroll & audit function...
-
Data Associate with German Language
3 weeks ago
Bucharest, Bucureşti, Romania Amazon Full timeBasic qualifications Proficiency in both English and German (C1/C2 Level) Experience in content or editorial writingAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and...