Contact Centre Representative

4 weeks ago


Bucharest, Bucureşti, Romania SC PayPoint Services SRL Full time
Candidatul Ideal:
Daca esti in cautarea unui job care să îți aducă satisfacții materiale si profesionale, PAYPOINT iti ofera aceasta oportunitate Comunici bine si ai o bună capacitate de învățare, găsești mereu soluții pentru rezolvarea problemelor și îți place să fii de ajutor Atunci, Hai în echipa noastrăAlătură-te colegilor noștri din echipa Contact Center PayPoint- Divizia Operatiuni, învață totul despre servicii și clienti. Cu voință și perseverență vei trece peste orice ar părea un obstacol, avand susținere continuă din partea noastră.Ce trebuie să faci?- Furnizarеa dе informatii corеctе si complete cliеntilor, rеfеritoаrе la produsele si sеrviciile companiei;- Acordarea de asistenta si consiliere clientilor interni si externi, dupa perioada de training;- Inregistrarea aspectelor relevante ale interactiunii cu clientii in bazele de date specifice;- Directionarea solicitarilor catre departamentele specializate si comunicarea raspunsului final clientilor interni/externi;- Inregistrarea sugestiilor/sesizarilor venite din partea clientilor interni si externi si transmiterea acestora catre superiorul direct sau/si departamentul responsabil.Pregateste-te să cunoști oameni din diverse domenii, să comunici și să te bucuri de rezultatele implicării tale Ai posibilitati reale de avansare in cadrul Div. Operatiuni sau in alte divizii. Suntem o echipa dinamica si tanara, care iti ofera training on-the-job adaptat profilului tau si coaching constant.Iti vor fi de ajutor:Student sau absolvent studii superioare;Operare PC: Microsoft Office (Word, Excel, Outlook)- basic level;Putere dе convingere si abilitati excelente dе comunicare;Atentie la detalii;Experienta in lucru cu clientii (de preferat);Gandire si capacitate dе analiza si sinteza;Empatie si orientare spre client;Atitudine pozitiva si orientare spre rezultat;Capacitate dе a lucra in echipa;Corectitudine si loialitate fata dе companie;Preocupare pentru ridicarea nivelului profesional individual.Vei beneficia de contract pe perioada nedeterminata, salariul fix și bonus , abonament la o retea privata de sanatate si o cafea buna Locatie: Bucuresti- Piata Charles De Gaulle nr 15 (locatie centrala la 2 minute distanta de statia de metrou Aviatorilor)Program: ture flexibile Tip job: full time (8 ore)
Descrierea companiei:
PayPoint este unul dintre principalii operatori de plăţi ce oferă servicii cu valoare adăugată la nivel internaţional. Compania este recunoscută pentru tehnologia avansată, pentru serviciile puse la dispoziţie consumatorilor şi pentru poziţia de lider în colectarea de plăţi efectuate prin intermediul reţelelor de terminale electronice amplasate în magazine de proximitate.

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