Senior Client Delivery Manager
1 month ago
Job Summary: We are seeking a highly skilled customer-facing professional to manage SAP's private cloud customers, driving customer satisfaction and commercial success through end-to-end engagement.
We help the world run better by empowering our customers to bring out their best. Our company culture is built on collaboration, a shared passion for innovation, and a commitment to diversity, equity, and inclusion. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
As a key member of our Enterprise Cloud Services team, you will be the main point of contact for SAP's private cloud customers, including RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud, and Cloud Application Services. Your primary goals will be to drive customer satisfaction and commercial success through end-to-end engagement, including onboarding, run, and renewal phases.
Key responsibilities will include:
- Engagement Management: Plan and review services in accordance with customer requirements, manage stakeholders, and ensure seamless delivery.
- Delivery Management: Oversee day-to-day operations, support projects, and de-escalate critical engagements to ensure customer satisfaction.
- Account Management: Develop and maintain strong relationships with customers, driving commercial success and increasing customer satisfaction.
As a customer-facing professional, you will engage with customers of various sizes, backgrounds, and industries to manage their mission-critical SAP landscapes. You will be expected to possess excellent presentation and communication skills in German and English, with the ability to switch communication styles for technical and non-technical audiences.
We are looking for a proactive, problem-solving, and customer-focused individual with a strong engagement management, relationship building, and de-escalation skills. A good understanding of SAP's cloud business, especially private cloud offerings, is essential. Experience in a customer-facing role in the cloud or IT consulting business is required, with a minimum of 4 years of experience.
This is an opportunity to become part of an amazing international team, working in a fast-growing organization that provides room for personal development. Our team is committed to creating a workplace that values diversity, equity, and inclusion, and we are proud to be an equal opportunity workplace.
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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