Customer Support Specialist with German
4 weeks ago
Profile of the candidate:
Proficient in German & intermediate/proficient in English
Previous experience in a customer support role
A plus:
You have previous experience with online gambling - working or playing, anything counts for this one If you are new to thе business, don't worry Our lovely colleagues will teach you everything there is to know :)
Strong attention to detail in logging, updating and managing customer Support Tickets & LiveChat
Good at communicating with others - we love people who love chatting We chat a lot and so do our customers.
We appreciate people who can speak openly and naturallyYou take initiative in completing tasks & perform well under pressure
Availability for working in day shifts covering Monday-Sunday
What will you be doing?
Handle all customer communication and requests through the communication channels established: E-mail, Chat, Calls (if any)
Identify the customer's needs and assist with the appropriate solutions
Troubleshooting analysis
Act on behalf of the customer to get a resolution for the query received.
Escalate situations for the relevant departments when needed acting on behalf of the customers
Evaluate, review, and approve documents sent in by players and make sure that all tasks are performed in line with the set processes and procedures related to current flows
What do we offer:
Great place to work at a multinational fast-growing company where you can use your knowledge and ideas to re-shape current processes.
Because we care for our employees, we offer competitive salary & rewardsAt the same time, as the health of our employees is very important to us, you will have private medical insuranceProfessional growth, as we grow day by dayDoes that sound like a challenge? We believe it does.
Besides the challenge, the role also involves working in a great environment and being part of an awesome team.If you qualify for the above, we are looking forward to meeting you.
Who we are?We are Skywind Group, a privately held entertainment technology solutions provider.
Since our establishment in, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products.
We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products spanning 8 development centers across Romania, Cyprus, UK, Columbia and Malta.
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