Dealer Services Specialist

1 month ago


București, Romania PROHUMAN APT SRL Full time

The Dealer Services Specialist is responsible for processing and approving loan applications from customers who want to purchase a vehicle.

Job responsibilities: 

Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer  proofs;
In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information;
Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required;
Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently;
Process PEPS -  Politically Exposed Person and Sanctions, investigating and escalating any matches;
Comply with all relevant regulations, including those related to consumer protection and data privacy.


Key Requirements:

Fluency in spoken and written German language;
Working knowledge of English language;
Knowledgeable about the automotive finance or banking industry – is advantage;
Previous experience in underwriting / purchasing roles with banking or non-banking financial firms is preferred;
Good at working with numbers.



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