Open Order Management responsible

4 weeks ago


București, Romania Avantor Full time

•Order Entry (adding different products to the customers orders);
•Handling customer inquiries (eg delivery date, documents, certificates, price confirmation etc);
•Close collaboration with local Customer Service and Sales teams;
•Checking reports that prevent us from delivering the goods (eg blocks, reservations etc);
•Open Orders Management (proactively working on open sales so that we can ship goods and invoice the customers);
•Make sure all customer orders are in a constant flow;
•Identify the issue / root cause for the issue (in case we can not deliver the goods to our customers in time);
•Check open sales orders on different criteria;
•Make changes on orders in SAP (the enterprise resource planning tool we use for managing Sales and Deliveries);
•Communicate with logistic and procurement departments to solve all open orders for which the OOM rep is accountable;
•Communicate with local customer service offices in the countries for which we offer support;
•Communicate with customers directly for alternatives if items are not available;
•Enter information in SAP for various orders;
•Review /Analysis of Open Order Reports (using applications such as Excel, Qlikview, Power BI);
•Communication of relevant information to various teams;
•Identification and solution of non-standard cases;
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Candidatul ideal
•Academic: Faculty
•Qualification (Economics, business sciences, administrative) and 3+ years in a fast paced, customer focused environment or non-academic background with 2+ years working experience;
•Biopharma/Lab environment knowledge (preferable);
•Language skills: English B2/ German B2.

Skills and competences:

•Experience in Order Management or/and Customer Service;
•Experience in working in a multinational company environment;
•Previous experience in SAP nice to have;
•Good Excel skills;
•Interested in data crunching;
•Process focused;
•Problem solving skills.

Soft skills:

•Highly focused on customer needs as well as proactive and team focused;
•Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end users and intermediate buyers);
•High sense of responsibility.
•Eager to learn and consistently improve their knowledge;
•Thinks outside the box in order to exhibit innovation;
•Developing better, faster, or less expensive ways to do provide quality services to our end customers;
•Motivated to deliver value in every interaction;
•Quickly and effectively solving customer problems;
•Thinks through and analyzes complex issues while working with fix deadlines;
•Being able to work in a fast-paced & changing environment



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