Merchant Services Operations Officer

1 week ago

Bucharest, Bucureşti, Romania Garanti BBVA Romania Full time 45,000 - 55,000 per year

Must know:

  • English language

  • Entry-level IT knowledge

  • A degree in economics or engineering or being in the last year as a student in a college.

  • Excel program High level

Must-Have :

  • Availability for working in shifts, including weekends

  • Desire to learn and perform in a banking career for cards operations

  • Desire to be part of a dynamic team.

Merchant Services is a department in the Cards Operations Division of GarantiBBVA.

This team offers solutions for card transactioning to merchants and cardholders as well. Cards Operations team seeks performance and improvements of the card activity every day. We appreciate all ideas and a bad idea does not exist

Hence any idea has a twist, we dare you to tell us yours

The candidate will have the primary responsibilities:

  • Offers assistance for merchants regarding GarantiBank POS terminals;

  • Operates, verifies and is responsible for the registrations made in the computer system of the specific parameters for the creation or modification of the Merchant Identification Codes (MID) of the companies (FIRM) and the POS terminals (TID) according to the procedures.

  • Offers phone assistance regarding the received merchant's notification and takes the necessary decisions having the responsibility for solving the problems (informative, operative, technical) according to the Help Desk procedures for POS;

  • Monitors the card transaction monitoring application, responds and resolves phone calls from cardholders related to loss/theft / suspicious card transactions, internet-banking alerts, call center notifications and takes the necessary actions following specific anti-fraud procedures and transaction authorizations

  • Sends to the approved companies' requests regarding the installation/ uninstallation/ troubleshooting of the GarantiBank Terminals and offers support for training the merchants in using the terminal. also delivers necessary material equipment to the merchants.

  • Prepares reports for received calls and their status

  • Makes proposals to improve the procedures specific to its field of activity;

  • Provides tests regarding the functionality of new versions of applications/terminals and reports the results. Also makes proposals for improvements or developments;

  • Offers internal support to other departments to find technical and operational solutions;

  • Acts to prevent operational, reputational and compliance risk (respecting the rules of knowing the clientele, preventing money laundering and financing terrorist acts)

  • Preferable knowledge of Card Schemes& NBR Rules and regulations.

Working hours are in 3 shifts:

08:00 -16:00;

14:00-22:00

21:00-09:00

If you consider yourself a dynamic person and ready to start a banking career in a great company with a warm, friendly and empathetic team, we are waiting for you as soon as possible

  • Junior Back-office Customer Service Agent with German

    2 weeks ago

    Bucharest, Bucureşti, Romania Allianz Services Full time €20,000 - €30,000 per year

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz...

  • Senior Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania PayU GPO Full time 40,000 - 60,000 per year

    PURPOSE OF THIS ROLEBuild and maintain strong relationships with existing, merchants and partners understanding their needs and challenges.Negotiate terms with existing and new merchants to secure favorable agreements that align with business objectives.Grow penetration of PayU GPO payments services.Collaborate closely with internal teams to ensure smooth...

  • Manager, Account Management, Marchants

    2 weeks ago

    Bucharest, Bucureşti, Romania Mastercard Full time €40,000 - €80,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Manager, Account Management, Marchants

    2 weeks ago

    Bucharest, Bucureşti, Romania Mastercard Full time 40,000 - 60,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Senior Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania PayU Full time 40,000 - 60,000 per year

    PURPOSE OF THIS ROLEBuild and maintain strong relationships with existing, merchants and partners understanding their needs and challenges.Negotiate terms with existing and new merchants to secure favorable agreements that align with business objectives.Grow penetration of PayU GPO payments services.Collaborate closely with internal teams to ensure smooth...

  • Senior Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania PayU GPO Full time €40,000 - €60,000 per year

    PURPOSE OF THIS ROLE Build and maintain strong relationships with existing, merchants and partners understanding their needs and challenges. Negotiate terms with existing and new merchants to secure favorable agreements that align with business objectives. Grow penetration of PayU GPO payments services. Collaborate closely with internal teams to ensure...

  • Senior Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania PayU GPO Full time 40,000 - 60,000 per year

    PURPOSE OF THIS ROLE Build and maintain strong relationships with existing, merchants and partners understanding their needs

  • Legitimation Officer

    2 weeks ago

    Bucharest, Bucureşti, Romania Allianz Services Full time €4,000 - €6,000 per year

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz...

  • HR Admin

    2 days ago

    Bucharest, Bucureşti, Romania eMAG Full time €15,000 - €30,000 per year

    HR Admin & Payroll Specialist @ HeyBluHeyBlu is a Romanian e-money licensed fintech company that aims to provide financial services to customers and merchants operating in e-commerce and digital space. Our vision is to become a reliable partner in everyday shopping experience of the customers extending their purchesing power in easy and convinient way and...

  • Sales Support Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania PayU GPO Full time €25,000 - €40,000 per year

    PURPOSE OF THIS ROLE PayU is seeking a Sales Support Representative for our RO commercial team. In this role, you will play a crucial role in assisting customers throughout the sales and Go Live phases. Your responsibilities will include managing the onboarding process, document management, relationship coordination, and post-Go Live support. This is a...