Senior Account Manager

PURPOSE OF THIS ROLE

Build and maintain strong relationships with existing, merchants and partners understanding their needs and challenges.

Negotiate terms with existing and new merchants to secure favorable agreements that align with business objectives.

Grow penetration of PayU GPO payments services.

Collaborate closely with internal teams to ensure smooth operations.

Use CRM tools to track merchant interactions, progress, and performance.

RESPONSIBILITIES AND KEY ACTIVITIES

Build and maintain strong, long-term relationships with existing and merchants according with the portfolio allocated

Build and maintain strong, long-term relationships with existing, new business SMB merchants and partners.

Execute sales targets and driving revenue growth.

Track lead progress, timely follow ups, and efficient deal closures to drive successful merchant acquisitions.

Understand merchant needs, challenges, and business objectives to provide tailored solutions.

Negotiate contract terms and agreements with merchants to ensure favorable outcomes for both parties.

Act as the main point of contact for merchants, addressing questions, concerns, and providing ongoing support.

Collaborate with internal teams (e.g., product, marketing, support) to streamline processes and improve merchant experience.

Ensure a smooth onboarding process for new merchants, coordinating with internal teams to address any issues.

Regularly use CRM tools to track merchant interactions, sales pipeline, and performance metrics.

Identify opportunities to introduce new services or solutions to existing merchants, contributing to their growth.

Monitor merchant performance and analyze data to optimize strategies and drive business results.

Provide feedback to internal teams based on merchant experiences to improve processes, products, and services.

Completes strategic customer account plans that meet company standards.

Maintains high customer satisfaction ratings that meet company standards.

Stay up to date on market trends and issues affecting the payments industry by staying up to date on global payment news along with new companies that may need payment processing.

Take part in marketing activities in order to increase PayU's visibility in current and expanding markets

QUALIFICATIONS AND EXPERIENCE

Sales Experience: 3+ years of experience in direct B2B sales.

Understanding of the SMB landscape, including industry trends, challenges, and opportunities.

Experience in e-payments, fintech or ecommerce sector.

Confidence in negotiating terms that benefit both the company and the merchants.

Strong communication skills: Excellent verbal and written communication.

Collaborative mindset: Ability to work well across internal teams, ensuring seamless coordination and support.

Market Knowledge: Understanding of the SMB landscape, including industry trends, challenges, and opportunities.

Fluency in English: Both written and spoken proficiency. Romanian language required.

CRM Proficiency: Familiarity with CRM software – Salesforce (not obligatory)

SKILLS & KNOWLEDGE

Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate value propositions effectively.

Negotiation Skills: Strong negotiation and closing skills, with the ability to handle objections and finalize agreements.

Self-Motivated: Highly self motivated with a strong work ethic, capable of working independently and as part of a team.

Adaptability: Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess client needs and tailor solutions accordingly.

BEHAVIOURAL COMPETENCIES

Customer-Centric Mindset: Prioritize the needs and satisfaction of merchants, demonstrating empathy and responsiveness in all interactions.

Proactive Approach: Take initiative in identifying opportunities and addressing challenges, showing a strong drive to achieve results.

Effective Communication: Communicate clearly and persuasively, both verbally and in writing, to engage and influence potential merchants.

Adaptability: Remain flexible and open to change, adjusting strategies and approaches based on feedback and evolving market conditions.

Team Collaboration: Work effectively within cross-functional teams, fostering cooperation and sharing insights to achieve common goals.

Problem-Solving Orientation: Approach challenges with a solution-focused mindset, using critical thinking to navigate obstacles and identify effective resolutions.

Time Management: Effectively prioritize tasks and manage time to meet deadlines and achieve sales targets without compromising quality.

Negotiation Savvy: Exhibit strong negotiation skills, confidently addressing objections and reaching mutually beneficial agreements with merchants.