Customer Service Consultant – English

1 week ago

Bucharest, Bucureşti, Romania TBO Full time 15,000 - 30,000 per year

TBO.COM
, a leading global travel-tech company, is looking for a
skilled and motivated Customer Service Consultant
to join our dynamic international team.

If you have excellent communication skills in English and are fluent in French, we'd love to connect with you

We're seeking a
proactive and independent professional
with hands-on experience in
FIT hotel bookings
or a comparable role within the travel industry.

Key Responsibilities:

  • Manage and monitor online reservations accurately and efficiently
  • Handle last-minute and on-the-spot booking challenges with confidence
  • Assist B2B travel agents via incoming calls, providing expert booking support
  • Conduct outbound calls to suppliers and partners to secure the best possible solutions
  • Resolve complex cases while coordinating with multiple stakeholders
  • Work across several online systems simultaneously to deliver high-quality service
  • Manage operational and administrative tasks end-to-end within agreed SLAs

Qualifications:

  • Minimum
    1–2 years of experience
    in a similar position within the travel industry
  • Fluency in English (C1/C2)
    and
    French (C1/C2)
    — both written and spoken
  • Flexibility
    to work on a rotating shift schedule, including weekends (5 days/week)
  • Fast learner with the ability to adapt quickly to new tools and processes
  • Ability to work
    independently as an independent consultant
    (PFA or SRL entity)

Why Join

Be part of a
fast-growing global travel-tech company
, where innovation meets collaboration.

You'll work with a diverse international team and contribute directly to delivering exceptional experiences for our partners worldwide.


Interested?

Submit your CV in English
to be considered for this exciting opportunity.

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